[HappyTomato]

Hi all, it's been a while since i last posted on GeekstoGo... thanks for the help in advance..

I got(or rather.. built) a new PC about 2 weeks back.. got genuine Windows 7 and Microsoft 2007 installed and all was running fine..

until one day out of nowhere i got a blue screen - it wasnt the same as 'the famous blue screen' where it stays AT the blue screen.. instead it showed the screen for maybe 2 secs and then the PC rebooted itself.. from the limited amount of time i read something about Windows has detected something bad and to prevent it from getting worst it had shut down just to be safe(these are my own words.. but the actual meaning is more or less the same)

After a couple of days I encountered the blue screen one more time, plus occasional screen freezes where i had to force reboot the PC.. maybe around 5 times now.. The computer didnt freeze at the same things I was doing .. e.g. one time i could be browsing Facebook, the other i was using Excel, another I was simply in Google..

with a PC this new i've never encountered errors this often.. was wondering if anyone knows this is something to to with Windows 7 or something wrong with my computer alread? Anyway to check?

Thanks again for all the help.. pls let me know if you need any more info regarding my PC


Cheers,
HappyTomato

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Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

[Broni]

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

[HappyTomato]

Hi Broni,

Here's the contents of the txt file. Thanks for your help! (btw the PC hung a couple of times again yesterday .. one time i was only trying to click on 'All Programs' from the Start menu.... :/ )


==================================================
Dump File : 121909-12854-01.dmp
Crash Time : 12/19/2009 11:47:55 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0xe9acb218
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x828a8168
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+467eb
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\121909-12854-01.dmp
==================================================

==================================================
Dump File : 121709-12901-01.dmp
Crash Time : 12/17/2009 11:47:13 PM
Bug Check String : APC_INDEX_MISMATCH
Bug Check Code : 0x00000001
Parameter 1 : 0x979b0e2c
Parameter 2 : 0x00000000
Parameter 3 : 0x0000003c
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+c0e2c
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\121709-12901-01.dmp
==================================================

[Broni]

Hmmm....it's hard to diagnose the problem from two BSOD messages, but I'd start with...

A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:



8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:



10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:




It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.



The following image is the test results area:



The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

[HappyTomato]

Hi Broni,

I think I have two RAM sticks installed.. but how do i go abouts starting the computer with just the one? (do i have to physically remove one of them? sorry i'm not an expert in this..)

Once I manage to start with one RAM stick what do i need to do to check if there's a problem? By alternating between the two sticks and waiting to see if the PC hangs anymore?

Once again thanks for the help

[Spyderturbo007]

You'll need to open up the computer and physically remove one of the sticks. Just make sure you are grounded before poking around in there. If you need more of an explanation of how to remove one of them, let us know.

Once I manage to start with one RAM stick what do i need to do to check if there's a problem? By alternating between the two sticks and waiting to see if the PC hangs anymore?

Exactly.

EDIT-> I just saw that you built the machine, so I guess the part about needing help removing one was not necessary.

Edited by Spyderturbo007, 22 December 2009 - 10:16 AM.

[HappyTomato]

hehe sorry i should've been more specific.. it was more like i 'got a pc built' ... .. obviously i was not the one building it...

Ok i can try to find a way to unplug one RAM and only run on one only... by then should i be running memtest rather than waiting (for an unknown period of time) for the pc to hang / show bluescreen? Or is the memtest for some completely different scenario only? I just got another blue screen right before checking out this forum.. it's the first one since I first posted here 3 days ago..

Cheers

[Broni]

by then should i be running memtest rather than waiting (for an unknown period of time) for the pc to hang

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A