The Laptop is not recognizing the CD-RW/DVD-ROM drive. It shows up in Device Manager as “this device is working properly”. It also appears in BIOS. I have gone onto the Dell website and ATTEMPTED to install the most up-to-date driver it offers (R109456-release date 11/8/2005), but I notice that in Device Manager, it does not seem to list this newly installed driver. Instead, it only lists the one obtained through Microsoft as the publisher, dated 7/1/2001, driver version: 5.1.2535.0.
The CD-RW/DVD-ROM drive seems to want to function. When I insert a cd/dvd into the drive it spins and does something and the LED on the drive flashes as well. When I startup the computer with a Windows XP installation disk in the drive it spins trying to recognize it but then boots normally into Windows.
When I put a music CD in, it spins and the LED light flashes, but it will not play. After attempting to open, it just stops. When I open Windows Media Player and attempt to play the music CD that is inside the drive, I get a dialog box saying: “Please insert a disk into drive D”.
When I go to MyComputer and try to open the CDRW drive, it does not read the drive. Nothing appears to be in the drive even though it contains either a music CD or the Windows XP install CD.
Any help will be appreciated.