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#16
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OK. I suggest, you uninstall Norton momentarily, using Norton Removal Tool: http://service1.syma...005033108162039
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#17
soccermom411916

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I can't use the uninstall too online because I can't get online with the desktop where the problem is. Do you think it's OK to use the uninstall tool that came with Norton? I'm asking because this was preloaded on my computer in 2006 and I don't have disks to reload it.

Edited by soccermom411916, 20 December 2009 - 05:05 PM.

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#18
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Download the tool on a computer, you're posting from and transfer it to the other computer through USB stick/CD, etc.
Regular uninstall tool won't work, becuase you'll get a lot of leftovers.
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#19
soccermom411916

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OK - unloaded Norton with the tool. Still won't connect.
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#20
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Did you check "ping" command as well? I just want to make sure, it's not browser problem this time.
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#21
soccermom411916

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Here you go-

Without Norton in Normal mode:

Pinging google.com [66.249.80.104] with 32 bytes of data:

Reply from 66.249.80.104: bytes=32 time=35ms TTL=48

Reply from 66.249.80.104: bytes=32 time=34ms TTL=48

Request timed out.

Reply from 66.249.80.104: bytes=32 time=35ms TTL=48

Ping statistics for 66.249.80.104:

Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),

Approximate round trip times in milli-seconds:

Minimum = 34ms, Maximum = 35ms, Average = 34ms



Pinging 209.85.71.99 with 32 bytes of data:

Request timed out.

Request timed out.

Request timed out.

Request timed out.

Ping statistics for 209.85.71.99:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
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#22
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OK, so it connects 3 out 4 times.

Run the steps listed below. If they don't help, I suspect bad network (ethernet) card...

Turn off computer. Disconnect router, and modem from power source for 30 seconds.
Power them back on.
Restart computer.

If that doesn't work, bypass router, and connect computer straight to the modem.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

In Command Prompt window, type in following commands, and hit Enter after each one:
ipconfig /flushdns
ipconfig /registerdns
ipconfig /release
ipconfig /renew


Restart computer.

If that doesn't work...
Go Start>Run (Start search in Vista), type in:
cmd
Click OK (in Vista, while holding CTRL, and SHIFT, press Enter).

At Command Prompt, type in:
netsh int ip reset reset.log
Hit Enter.
Type in:
netsh winsock reset catalog
Hit Enter.

Restart computer.


If that doesn't work...
Download, install, and run WinSockFix: http://www.softpedia...inSockFix.shtml (doesn't work in Vista)
Restart computer, and check again.

If that doesn't work...
Download Dial-A-Fix (DAF) (doesn't work in Vista):
http://wiki.lunarsof...2C_and_articles

Have XP CD available in case DAF needs a file. Likely not!

Check all boxes on the screen (clear any restrictions if it shows any)
Then click GO!

When the entire page is finished click the HammerHead at bottom to go to the second DAF page.

Here, one at a time, do the below:

Reinstall BITS
Reinstall Windows Firewall
Repair Permissions
Reset networking

Watch for any File not found or other errors and make note as this may lead to the fix!

Restart computer.
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#23
soccermom411916

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I tried everything on the list and no luck. But, Dial a Fix had some error messages when trying to register. It told me the following were either not registerable or corrupted. Some were also not DLL Install-able. They want me to contact them at dial-a-fix@djlizard.net for an exception. Should I do that?

c:\windows\system32\iesetup.dll
c:\windows\system32\imgutil.dll
c:\windows\system32\inseng.dll
c:\windows\system32\mshtml.dll
c:\windows\system32\msrating.dll
c:\windows\system32\occache.dll
c:\windows\system32\pngfilt.dll
c:\windows\system32\webcheck.dll
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#24
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Nah...

Can you re-run Google ping?

Can you try Firefox browser (get it through working computer)?
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#25
soccermom411916

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Google ping looks the same:
Pinging google.com [66.249.80.104] with 32 bytes of data:
Reply from 66.249.80.104: bytes=32 time=37ms TTL=49
Reply from 66.249.80.104: bytes=32 time=36ms TTL=49
Request timed out.
Reply from 66.249.80.104: bytes=32 time=36ms TTL=49
Ping statistics for 66.249.80.104:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 36ms, Maximum = 37ms, Average = 36ms

I'll try Firefox in the morning. Thank you for all your help today - getting late here in NJ but I really appreciate all the time you spent today. I'll let you know how I make out tomorrow.
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#26
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Hey no problem :)
We'll know more, when we see, if other browser has same issue.
On a top of bad/dying network card, you may have some system files corrupted.
We'll see.
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#27
soccermom411916

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Success with Fire Fox! :)
Thank you so much for your help - I am online now so I'm sure it works. Just for giggles I pinged Google and still got 3/4. This computer is going on 4 years old so I will probably upgrade in the spring, but this gets me through.
Thank you again - wishing you and yours a Happy Holiday Season and New Year!

Edited by soccermom411916, 21 December 2009 - 04:36 PM.

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#28
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I'm glad, Firefox worked for you :)
It's always a good idea to have more than 1 browser.

I suggest couple of things...

1. Open IE, go Tools>Internet Options>Advanced tab, click on "Reset" button.
Restart computer and see, if IE works.

2. Go Start>Run ("Start Search" in Vista), type in:
sfc /scannow
Click OK (hold CTRL, and SHIFT, hit Enter in Vista).
Have Windows CD/DVD handy (with Vista, most likely, you won't need it).
If System File Checker (sfc) will find any errors, it may ask you for the CD/DVD (rarely in Vista case).
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#29
soccermom411916

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I Reset the Internet Explorer and now it works too. So I am back in business. Do I still need to scan the SFC?
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#30
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Cool :)
If everything works, leave it alone :)
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