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having problem with sound


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#61
cookie36

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i dont know how to do what u want me to do
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#62
rshaffer61

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Top of the Device Manager window you will see the words at the top.
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#63
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the only thing under action is help and when i right click in the window nothing happens
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#64
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ok now its coming up under action but nothing happens when i press it
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#65
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when i press action it says scanning plug and play compliant hardware.then nothing happens
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#66
rshaffer61

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Then it is not finding anything new to install.
Can you do a new Device Manager pic and send it as before please?
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#67
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http://www.mediafire...btyman/jpeg.bmp
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#68
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i dont think i did that right
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#69
rshaffer61

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Yes you did fine. I see that the Media Control Device is still showing under the Audio, Video and game Controllers heading and there is no other yellow exclamation marks. This means the unknown device has been fixt.
Now back to the sound issue. Now whta sounds are not working correctly now?
Can you play a cd and hear music?
What player are you using to listen to the music?
Have you tried a dvd or is your player only a cd player?
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#70
cookie36

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ok rshaffer i was fooling around with my computer trying to install drivers and a window poppes up saying im missing a file named ksuser.dll,about a year ago when i first installed the sound on this computer i ran into the same problem saying i was missing the same file.and i do believe u all helped back then.im pretty sure that last time when someone else helped me find this missing file.
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#71
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is there anyway you can find the old topic back then
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#72
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ok it will not let me update any of my drivers at all cause the little window pops up saying im missing a ksuser.dll file.
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#73
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ok i went to dll-files.com to download the ksuser.dll file,and when i tried to open it,it said load library failed the specified module could not be found.and i had the same exact problem last time to.
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#74
rshaffer61

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Try this and let me know if it fix's the problem.

Go Start and then to Run ("Start Search" in Vista),
Type in: sfc /scannow
Click OK (Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) finds any errors, it may ask you for the CD/DVD.
If sfc does not find any errors in Windows XP, it will simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".

For Vista users ONLY: Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.
Usually, it's pretty big file, so upload it to Flyupload, and post download link.


If you don't have Windows CD....
This applies mostly to Windows XP, since Vista rarely requires use of its DVD while running "sfc"
Note This method will not necessarily work as well, as when using Windows CD, because not always ALL system files are backed up on your hard drive. Also, backed up files may be corrupted as well.

Go Start and then Run
type in regedit and click OK


Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

You will see various entries Values on the right hand side.

The one we want is called: SourcePath

It probably has an entry pointing to your CD-ROM drive, usually D and that is why it is asking for the XP CD.
All we need to do is change it to: C:
Now, double click the SourcePatch setting and a new box will pop up.
Change the drive letter from your CD drive to your root drive, usually C:
Close Registry Editor.

Now restart your computer and try sfc /scannow again!


Thanks to Broni for the instructions



Revised and Simplified:


Do you have a valid XP CD?

If so, place it in your CD ROM drive and follow the instructions below:
  • Click on Start and select Run... type sfc /scannow (note the space) (Let this run undisturbed until the window with the blue progress bar goes away)

SFC
- Which stands for System File Checker,
retrieves the correct version of the file from %Systemroot%\System32\Dllcache or the Windows installation source files, and then replaces the incorrect file.
If you want to see what was replaced, right-click My Computer and click on Manage. In the new window that appears, expand the Event Viewer (by clicking on the + symbol next to it) and then click on System.
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#75
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http://www.mediafire.com/?hngniyymtzm this was all there was under that key,i dont see what u told me to look for unless im not reading it right.i also went under the sfc/scannow and it says its missing dll"s and it told me to insert disk,, which i no longer have,i will try to work on this tomorrow more unless i have more time tonight.thank you!
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