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Gateway USB Ports deleted


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#1
ericapie

ericapie

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While trying to install what was supposed to be a plug n play internet card from Sprint, I was instructed by Sprint to delete my USB Ports. The Tech support rep said that after the internet card was installed, the ports would reinstall themselves. The internet card never installed, so we took it back to sprint. Now none of my USB ports work. The mouse won't even work. Any suggestions? I have a GATEWAY GM 5664 desktop, no internet connnection. I am using another computer to search for a solution.
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#2
Broni

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How did you delete USB ports?
Did you restart computer since?
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#3
ericapie

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I uninstalled them through the device manager, and yes I have restarted the computer.
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#4
Broni

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Is USB listed back in Device Manager?
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#5
ericapie

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There are some USB ports listed, however the two main ports that I deleted are not showing. When I restart the computer, it says that there is no driver software for the USB.
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#6
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When I restart the computer, it says that there is no driver software for the USB

What's the exact message and at what point does it pop up?
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#7
ericapie

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The message pops up when the desktop is loaded. The message says "Windows needs to install driver software for your universal serial bus (USB) controller" It then give 3 options:

1 - Locate and install driver software (recommended)

2 - Ask me again later

3 - Don't show this message again for this device
Your device will not function unless you install driver software.

I have selected the first option, I have no disk to load the software (the computer didn't come with any disks, apparently I should have created back-ups, hindsight is 20/20) and the software is not on the computer.
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#8
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What was that card from Sprint exactly for?
Was it internal card, or USB card?

Does Device Manager show any actual errors?
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#9
ericapie

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It was an internet card for wireless internet. It was USB, it was supposed to be plug and play, but it certainly wasn't as easy. I haven't seen an error message.
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#10
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Don't show this message again for this device

It looks to me, like your computer is still looking for that Sprint card.

Try to use system restore to some day from before card installation.
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#11
ericapie

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Ok, I will try to do that again....Thanks for your time, I appreciate your help. I will let you know if it works.
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#12
Broni

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OK :)
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