This is my first time here i was recomended by a friend i hope u can help me.
I was told to put as much info about the problem so here goes, I have a security popup that looks like a ofical windows securitys alert deatls as follows
RISK: middle risk
Description: this trojan downloads another program via the internet and lanunches it on the victim machine without the user's knowledge or consent. it is encrypted java scrip within an HTML document. it is 14147 bytes in size.
RISK: high risk
Description:this trojan provides a remote malicious user with access to the victims machine. it is a PE EXE file. it is 12787 bitesw in size
Ok thats the popups and I can choose from keep blocking, unblock, and enable protection i can only click on the enable protection the rest are unclickable
I have clicked on my windows start and search for firewall and when i look at the program there it says it is on and working this is why i say the security LOOKS like a windows
I have used S&D AGV and ccleaner but i cant seem to get rid of it please help
Thank you for looking