[longbeachdan]

Hi, my computer sometimes takes 10 restarts to book normally, and only 3 or 4 in safe mode. It totally shuts down by which I need to actually unplug it in order for my restart button to work. I did a HiJack this and a boot log file. I do a selective startup so only what i need starts.

I can post the boot log if needed.

Attached Files

•  hijackthis122309.txt   5.23KB   92 downloads

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What exactly happens, when it doesn't want to start "normally"?

[Broni]

What exactly happens, when it doesn't want to start "normally"?

[Hello71]

I think 'normally' means 'in the normal fashion/way'. Or it could mean 'properly'.

[longbeachdan]

Normally is when the WELCOME screen comes up, then the wallpaper, then the app icons on the bottom. Sometimes during the WELCOME screen everything (the power) just abruptly STOPS and SHUTSDOWN with an instant cut of power! I can't use the START button on the tower unless I first unplug and replug it in.
Sometimes it makes it to the wallpaper and a few apps load and STOP! All shutsdown.

During SAFEMODE, the same thing. Sometimes it makes it to the wallpaper, sometimes during the boot up it STOPS!

Thanks,
Dan

Edited by longbeachdan, 23 December 2009 - 03:20 PM.

[Broni]

Thanks
It could be number of reasons.
Since Safe Mode does pretty much same thing, I'd suspect some hardware problem.
Power supply, RAM, hard drive.

1. Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

2. A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:



8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:



10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:




It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.



The following image is the test results area:



The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

[longbeachdan]

I will try this very shortly. Thanks! Dan

[Broni]

OK