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BSOD When Playing DVD


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#1
xc1447

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Everytime I try to play a DVD movie on my computer, it immediately crashes. I've tried updating to the latest drivers and such, but have had no luck. Any suggestions? Any help would be greatly appreciated!
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#2
rshaffer61

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Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply
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#3
xc1447

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Here is the report:

Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.


On Fri 12/25/2009 3:04:00 PM your computer crashed
This was likely caused by the following module: nv4_disp.dll
Bugcheck code: 0x1000008E (0xC0000005, 0xBD278B20, 0xA01A9B28, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
Dump file: C:\WINDOWS\Minidump\Mini122509-01.dmp
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Compatible Windows 2000 Display driver, Version 186.18
company: NVIDIA Corporation
description: NVIDIA Compatible Windows 2000 Display driver, Version 186.18



On Sat 11/14/2009 1:00:04 AM your computer crashed
This was likely caused by the following module: nv4_disp.dll
Bugcheck code: 0x1000008E (0xC0000005, 0xBD278B20, 0xA9D84B28, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
Dump file: C:\WINDOWS\Minidump\Mini111309-01.dmp
file path: C:\WINDOWS\system32\nv4_disp.dll
product: NVIDIA Compatible Windows 2000 Display driver, Version 186.18
company: NVIDIA Corporation
description: NVIDIA Compatible Windows 2000 Display driver, Version 186.18



On Sat 7/18/2009 4:06:20 PM your computer crashed
This was likely caused by the following module: hidusb.sys
Bugcheck code: 0x1000007E (0xC0000005, 0xABA09254, 0xB84F75A0, 0xB84F729C)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
Dump file: C:\WINDOWS\Minidump\Mini071809-03.dmp
file path: C:\WINDOWS\system32\drivers\hidusb.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: USB Miniport Driver for Input Devices
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit may be another driver on your system which cannot be identified at this time.



On Sat 7/18/2009 3:57:25 PM your computer crashed
This was likely caused by the following module: hidusb.sys
Bugcheck code: 0x1000007E (0xC0000005, 0xA7EAE254, 0xB84F35A0, 0xB84F329C)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
Dump file: C:\WINDOWS\Minidump\Mini071809-02.dmp
file path: C:\WINDOWS\system32\drivers\hidusb.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: USB Miniport Driver for Input Devices
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit may be another driver on your system which cannot be identified at this time.



On Sat 7/18/2009 3:54:23 PM your computer crashed
This was likely caused by the following module: hidusb.sys
Bugcheck code: 0x10000050 (0xBAD0B0CC, 0x0, 0xA8048254, 0x2)
Error: Unknown
Dump file: C:\WINDOWS\Minidump\Mini071809-01.dmp
file path: C:\WINDOWS\system32\drivers\hidusb.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: USB Miniport Driver for Input Devices
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit may be another driver on your system which cannot be identified at this time.




--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

5 crash dumps have been found and analyzed. Note that it's not always possible to state with certainty whether a reported driver is really responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
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#4
rshaffer61

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Go to
Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem
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#5
xc1447

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Chkdsk /r ran successfully, but the problem persists. As soon as I tryed to play a DVD the computer crashed indicating a nv4_disp.dll error.
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#6
rshaffer61

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That error is consistent with your nvidia video card. Try the following and see if it will fix it on it's own.

Go Start and then to Run ("Start Search" in Vista),
Type in: sfc /scannow
Click OK (Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) finds any errors, it may ask you for the CD/DVD.
If sfc does not find any errors in Windows XP, it will simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".

For Vista users ONLY: Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.
Usually, it's pretty big file, so upload it to Flyupload, and post download link.


If you don't have Windows CD....
This applies mostly to Windows XP, since Vista rarely requires use of its DVD while running "sfc"
Note This method will not necessarily work as well, as when using Windows CD, because not always ALL system files are backed up on your hard drive. Also, backed up files may be corrupted as well.

Go Start and then Run
type in regedit and click OK


Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

You will see various entries Values on the right hand side.

The one we want is called: SourcePath

It probably has an entry pointing to your CD-ROM drive, usually D and that is why it is asking for the XP CD.
All we need to do is change it to: C:
Now, double click the SourcePatch setting and a new box will pop up.
Change the drive letter from your CD drive to your root drive, usually C:
Close Registry Editor.

Now restart your computer and try sfc /scannow again!


Thanks to Broni for the instructions



Revised and Simplified:


Do you have a valid XP CD?

If so, place it in your CD ROM drive and follow the instructions below:
  • Click on Start and select Run... type sfc /scannow (note the space) (Let this run undisturbed until the window with the blue progress bar goes away)

SFC
- Which stands for System File Checker,
retrieves the correct version of the file from %Systemroot%\System32\Dllcache or the Windows installation source files, and then replaces the incorrect file.
If you want to see what was replaced, right-click My Computer and click on Manage. In the new window that appears, expand the Event Viewer (by clicking on the + symbol next to it) and then click on System.
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#7
xc1447

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when running sfc /scannow it detects errors and requests either the Windows XP Service Pack 3 Disk or the Windows XP Professional Disk, none of which I have. I only have the basic XP installation CD. So tried the other method, but SourcePath is already pointing to C:\.
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#8
rshaffer61

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Then you will need to borrow a Win Xp Professional cd since that is what is loaded on your system according tot he SFC.
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#9
rshaffer61

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One other option is to try a different player to see if it may be the codecs. I doubt it is but it's worth a try.
Download free VLC Player
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#10
xc1447

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It must be the codecs. DVDs work perfectly fine in the VLC media player.
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#11
rshaffer61

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Then I would suggest downloading the Klite Codec Pack as it should have all the up to date codecs for you.
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