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Help! Can connect to a network, but cant connect to the internet


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#1
Steven1132

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Hi guys. I have a windows vista computer connected to a linksys router. I never had problems with my router, and it was working fine this morning, but now I cant get on the internet. 2 other computers can connect to the router and get internet in the house, except for mine, and they're all the same computers. Any suggestions? I have restarted everything possible, and im about to give up =/ :)
Happy Holidays
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#2
Spyderturbo007

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Can the computer that isn't functioning see the other computers on your network? Have you checked to see if you are getting an IP address from the router? You can do that by going to Start, Run and typing command in the box and pressing Enter.

This will bring up a command prompt. Please type the following at the prompt

ipconfig /all

Notice the space after the 'g' in ipconfig. You can right click in the command prompt window and choose Select All then press the Ctrl + C keys on your keyboard. You can then paste the contents into a reply using the Ctrl + V command.
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#3
Steven1132

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Microsoft Windows [Version 6.0.6001]
Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Users\Kayla>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Kayla-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1505 Draft 802.11n WLAN Min
i-Card
Physical Address. . . . . . . . . : 00-22-69-35-BC-93
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::2525:327f:6ee5:8bd%12(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.8.189(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet
Controller
Physical Address. . . . . . . . . : 00-21-9B-F8-7E-D7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{36C32839-DA03-4EDE-8842-6AB440A37
B67}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{4BAF82CC-4405-4A21-8462-080BCF9ED
B7A}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Kayla>





Thanks alot =]
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#4
Spyderturbo007

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You aren't getting an IP address from the router so the PC is using the default address of 169.XXX.X.X. If you've confirmed that other wireless devices are functioning, then we can rule out a problem with the router.

Try this to request another IP address. Once again, open the command prompt like you did above and type the following commands, pressing enter after each command and waiting until the command prompt returns.

ipconfig /release

ipconfig /renew

In both commands, there is a space after the 'g' in ipconfig. Post back with your results.

Edited by Spyderturbo007, 28 December 2009 - 01:16 PM.

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#5
Steven1132

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Microsoft Windows [Version 6.0.6001]
Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Users\Kayla>ipconfig /release
The requested operation requires elevation.

C:\Users\Kayla>ipconfig /renew

Windows IP Configuration



did I do it right since it says it requires elevation?
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#6
Spyderturbo007

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Oops, sorry. I didn't see you were running Vista which changes things a little bit. :)

Go to Start, Accessories and then right click on Command Prompt and chose Run as Administrator. Then enter the commands as listed above.

Edited by Spyderturbo007, 28 December 2009 - 02:14 PM.

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#7
Steven1132

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Microsoft Windows [Version 6.0.6001]
Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig /release

Windows IP Configuration

No operation can be performed on Local Area Connection while it has its media di
sconnected.

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::2525:327f:6ee5:8bd%12
Autoconfiguration IPv4 Address. . : 169.254.8.189
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

C:\Windows\system32>ipconfig /renew

Windows IP Configuration

An error occurred while renewing interface Wireless Network Connection : unable to contact your DHCP server. Request has timed out.
No operation can be performed on Local Area Connection while it has its media disconnected.

Edited by Steven1132, 28 December 2009 - 02:34 PM.

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#8
Spyderturbo007

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Do you have anything else in the house that is running wireless you can verify a connection with just to make sure the router is broadcasting?
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#9
Steven1132

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Yes my other laptop works fine
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#10
Spyderturbo007

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I seem to be at a loss here. Are you sure the network is in range of the laptop? Is there another hot spot you can try, perhaps at a friends house? Is the network set to broadcast the SSID name? Have you tried connecting when the laptop is plugged in and charging. I know it sounds stupid, but I've read of problems where the PC won't wake the NIC following it entering power save mode.

Edited by Spyderturbo007, 29 December 2009 - 07:42 AM.

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#11
Steven1132

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Alright thanks for you help.
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