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Windows stuck - safe mode not working


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#1
JohJoh

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Hi all,

Hopefully someone here knows what to do:

I'm working on a friends laptop - it had gotten some bad malware - "Internet Security 2010"

After a few hours - I finally seemed to get rid of it.

Unfortunately, it left me with a problem -

On reboot - windows XP loads -- the user account wallpaper shows for a bit then it reverts back the welcome user menu.

There is only one account which has administrator rights. There is no password set.

When you click on the user - a message says that it's "loading your personal settings".

Then it flashes to desktop for a second an then reverts back to the welcome menu where the message first says "logging off" then "saving your settings".

So I tried getting into safe mode to get the administrator account but safe mode won't load.

It starts to load the drivers but then hangs after mup.sys

then it reboots and gives me a "sorry for the inconvenience" screen with the safe mode options again.

ran chkdsk from the recovery console - found some errors but nothing changed

All help is deeply appreciated
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#2
rshaffer61

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It starts to load the drivers but then hangs after mup.sys


In 99.9% of these cases your best option is to format and recover. Since this is a laptop there should be a recovery partition on the HD.
What brand is the laptop?
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#3
JohJoh

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compaq presario M2000

Trying not to lose the info on the machine. If everyone would back up properly - life would be so easy (I've actually off-loaded much of the data but reconstructing it will be problematic)
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#4
rshaffer61

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Since you don't want to lose the data the only option is to backup using a linux live cd
We have seen dozens of the mup.sys problems and in almost all the ending result was format and install.
Now if you want you could try a non destructive recovery if the recovery partition allows for it.
Reboot system and press the F1 key until 'Entering Setup' appears and follow the prompts. You want to do a non Destructive recovery because the other option will format the drive and take it back to factory settings.
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#5
JohJoh

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quick question:

Why does it hang in Safe Mode yet gets past that error & WILL boot to windows but can't get into the user account - That problem seems to be in the user profile. But in order to get there, it has to get past mup.sys It only hangs and reboots trying to get into safe mode.
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#6
rshaffer61

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Mup.sys is actually the last driver to load. Thats the problem as the next driver differs from system to system as which driver loads next or in this case fails to load. If i were to guess it could be the usernit file but it is hard to know. Since safe mode loads the drivers only needed for the system to run in generic mode. The drivers are actual system drivers and not upgraded drivers for video, sound, controllers which may have been updated through Microsoft.
You can try the usernit file but i can't guarantee it will work. Like I have stated before in 99.9% of the cases with this problem the ending resolution was to format and reinstall the OS.


Give this a try. Without knowing a little more about what caused the problem, I can't guarantee it will work...and it requires the machine you make the disk on AND the machine you are fixing are both running XP.

Please download RC.ISO and save it somewhere you can find it.
Also download MagicISO.

Start MagicISO. You should see a window informing you about the full version of MagicISO.
In the bottom right select Try It! and the program will open.
Click on File and then on Open and navigate to the RC.ISO file you downloaded. Select it, and click Open.

First, we'll need to add a clean version of userinit.exe to the current RC.ISO

* In the upper right pane, double click on the i386 folder.
* Right click in the upper right pane and select Add Files...
* Navigate to C:\Windows\System32 and select userinit.exe
* Then click Open to add userinit.exe to the CD image.
* Click File and select Save As...
* Name the file RCplus and save it somewhere you can find it.


Next, we'll need to burn the newly created image to a disk that we can use to fix the problem.

* Put a blank CD-R disk in your CD burner and close the tray. If an AutoPlay window opens, close it.
* Click on Tools and select Burn CD/DVD with ISO.... A window will appear.
* Click on the little folder to the right of CD/DVD Image File then navigate to the newly created RCplus.iso Image file and click Open.
* In the CD/DVD Writing Speed drop-down menu choose the 8X setting.
* Under Format make sure that Mode 1 is selected.
* And finally, click on the Burn it! button to burn RCplus.iso to disk.


Once the disk is burned, put it in the machine you want to fix and restart it.
Boot to the CD just as you would with a Windows XP disk.
At the Welcome to Setup screen, press R to enter the Recovery Console.
Choose the installation to be repaired by number (usually 1) and press Enter.
When you are asked for the Administrator password, enter the password or leave it blank (default) and press Enter.

At the C:\Windows> prompt, type the following commands pressing Enter after each one. Note: Watch the spaces.

D:
cd i386
copy userinit.exe c:\windows\system32
exit


After putting in the third command, you should receive the message 1 file copied which will indicate that the operation succeeded.
Now take out the CD and reboot your computer to normal mode. Try to log in and it should let you back in.

Thanks to wannabe1
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#7
JohJoh

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Well, it's something to try -- probably won't be able to get to it till this evening or so. Will let you know the results.
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#8
rshaffer61

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Thanks and I will await your results.
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#9
JohJoh

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Despite the fact I was very hopeful, alas, it did not work :)
I appreciate the assist!
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#10
rshaffer61

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I would at this point suggest the backup of the data so that it is safe.

Get Puppy Linux from my signature below...Get puppy-2.16-seamonkey-fulldrivers.iso download it and burn it to cd
..
if you don't have a burning program that will burn .ISO files get Burncdcc from my signature...it is a small FAST no frills iso burning program...

NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start BurnCDCC
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its memtest86.iso
3. Select the ISO file
4. click on Start

make sure in the bios the cd drive is the first boot device....

put the cd in the cd drive..boot your computer....puppy will boot and run totally in ram...if your hardware is is good working order you will know...
after you get it running and your at the desktop...you take the puppy linux cd out and then you can use the burner to copy all your data to cd/dvds
you can also use it to backup your data to a external usb harddrive..just have it hooked to the computer when you boot up with puppy...

==========================
quick guide for saving data...music..files on a system that will not boot using puppy Linux..


after you get to puppy desktop..
click on the drives icon...looks like a flash drive...top row..it will list all the drives connected to

your computer...

click on the red icon for the drive you want to mount...in this case its a flash drive ...puppy will

mount the drive..the drive icon turns green when its mounted...
minimize the drives mounter window..you will need it again in a few minutes..
drag the right edge of it sideways to shrink it to its narrowest size...about half the width of the screen...then drag the window to the right edge of the screen...

now click on the icon that looks like a filing cabinet (kind of yellow) on the main drive...it should
already be green..
you will see a list of all the folders on the main drive Usually your C: drive..shrink that window to
the narrowest you can..about half the width of the screen...drag that window to the left side of the screen...
at this point you should have 2 windows open on your desktop..the flash drive on the right side..
go back to the folders on the C: drive...click on the documents and settings folder...then your user
name or all users..find the folders that has your data..
drag and drop the folder with the data you want to make copies of to the flash drive window...

your options are to move ..copy ect...JUST COPY..if its to big you will have to open the folder and
drag and drop individual files until the flash drive is full...(I have a 120 GB external USB drive for
big data recovery jobs and a 4 GB flash drive for the smaller jobs)..after you get the files copied to
the flash drive...
Click on the drives mounter you minimized earlier
UNMOUNT THE FLASH DRIVE by clicking on the green icon..you will once in awhile get error messages when
unmouting the drive..ignore them..when the flash drive icon turns red again its safe to remove the
flash drive..trot on over (stroll if you want to look cool) to another computer and plug in the flash

drive and copy all the data files ( I drag and drop) to the other computer..
make sure the other computer can read them...

now delete the data on the flash drive...take it back to the misbehaving computer and plug it in

again..click on the drives icon again and repeat until you have all your data transferred to the working
system..

Thanks to happyrock
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#11
JohJoh

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Thanks again!!! Should be able to get to this today.
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#12
JohJoh

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Everything finally backed-up. format - fresh install -- life's good. Thanks again!
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#13
rshaffer61

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Congratulations. :) for a successful resolution for your issue.

You are very welcome. I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed me to assist you with your issue and for your patience.
Thank you for choosing GeeksToGo for help. :) :)
This issue now appears to be resolved.
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