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BSOD


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#1
hfainman

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BSOD question: Windows XP will not boot continues to restart. I finally managed to get the blue screen to stop and get the following error codes 0x00000024, 0x001802fe, 0xf9697374, 0xf9697070, 0x80581887). I also get a message to run chkdsk/f in order to check for hardware corruption. I was recommeded to create a live cd such as ubuntu, which I did. In BIOS I changed the boot order so cd-rom is first, however, it will not boot from the cd either. Any advice is greatly appreciated. Thanks in advance for everyone's time.
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#2
rshaffer61

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Is this a name brand system?
What make and model is it if it is a name brand system?
Do you have a Recovery cd or do you have a Genuine Microsoft XP cd?
Have you tried to boot into Safe Mode or Last Known Good Configuration?
When you burned the Ubuntu live CD did you download the ISo and use a ISO burning software or did you burn it as a Data cd?
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#3
hfainman

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Thanks for your response. I have an old HP Pavillion7955 which came with XP pre-installed and HP did not send me the recovery disks. Recently I repeatedly tapped f10 and got into HP PC system recovery. Upon copying the files, during non-destructive system recovery, I am asked to insert a windows setup disk, which I do not have. I have recovery disks that lenovo sent me when I downgraded vista to XP, but when I put them into the CD-Rom drive they are not read. Also, I am unable to restart the computer in any mode. Any suggestions?
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#4
hfainman

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the latest upon recovery: Windows could not start because the following file is missing or corrupt: System32\drivers\nfts.sys any suggestions?
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#5
rshaffer61

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Are there data files you need to save on the system now before we go any farther with this?
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#6
hfainman

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Yes there are.
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#7
rshaffer61

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Get Puppy Linux from my signature below...Get puppy-2.16-seamonkey-fulldrivers.iso download it and burn it to cd
..
if you don't have a burning program that will burn .ISO files get Burncdcc from my signature...it is a small FAST no frills iso burning program...

NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start BurnCDCC
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its memtest86.iso
3. Select the ISO file
4. click on Start

make sure in the bios the cd drive is the first boot device....

put the cd in the cd drive..boot your computer....puppy will boot and run totally in ram...if your hardware is is good working order you will know...
after you get it running and your at the desktop...you take the puppy linux cd out and then you can use the burner to copy all your data to cd/dvds
you can also use it to backup your data to a external usb harddrive..just have it hooked to the computer when you boot up with puppy...

==========================
quick guide for saving data...music..files on a system that will not boot using puppy Linux..


after you get to puppy desktop..
click on the drives icon...looks like a flash drive...top row..it will list all the drives connected to

your computer...

click on the red icon for the drive you want to mount...in this case its a flash drive ...puppy will

mount the drive..the drive icon turns green when its mounted...
minimize the drives mounter window..you will need it again in a few minutes..
drag the right edge of it sideways to shrink it to its narrowest size...about half the width of the screen...then drag the window to the right edge of the screen...

now click on the icon that looks like a filing cabinet (kind of yellow) on the main drive...it should
already be green..
you will see a list of all the folders on the main drive Usually your C: drive..shrink that window to
the narrowest you can..about half the width of the screen...drag that window to the left side of the screen...
at this point you should have 2 windows open on your desktop..the flash drive on the right side..
go back to the folders on the C: drive...click on the documents and settings folder...then your user
name or all users..find the folders that has your data..
drag and drop the folder with the data you want to make copies of to the flash drive window...

your options are to move ..copy ect...JUST COPY..if its to big you will have to open the folder and
drag and drop individual files until the flash drive is full...(I have a 120 GB external USB drive for
big data recovery jobs and a 4 GB flash drive for the smaller jobs)..after you get the files copied to
the flash drive...
Click on the drives mounter you minimized earlier
UNMOUNT THE FLASH DRIVE by clicking on the green icon..you will once in awhile get error messages when
unmouting the drive..ignore them..when the flash drive icon turns red again its safe to remove the
flash drive..trot on over (stroll if you want to look cool) to another computer and plug in the flash

drive and copy all the data files ( I drag and drop) to the other computer..
make sure the other computer can read them...

now delete the data on the flash drive...take it back to the misbehaving computer and plug it in

again..click on the drives icon again and repeat until you have all your data transferred to the working
system..

Thanks to happyrock
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#8
hfainman

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I created the puppy linux cd as suggested. Although, in BIOS cd-rom is first on the list for booting the cd will not boot and I continue to get the following message: "Windows could not start because the following file is missing or corrupt: System32\Drivers\Ntfs.sys"
The DVD-Rom drive opens, lights up, but I am unable to boot from it. The CD-writer drive does not do any of the above. Is there another way to retrieve the data files? Thanks in advance for all of your help.
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#9
rshaffer61

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Did you burn the iso file with the program I suggested or did you use a different program?
Did you burn it as a iso or as a image file
Did you burn it as a data cd?
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#10
hfainman

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I was able to burn it as an iso. Additionally, I burnt another cd as you suggested using cdcc and I am still not able to boot it.
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#11
rshaffer61

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Something is not right then because if it is burned correctly and the bios is setup correctly it should boot to the cdrom. Do you have another system you can try the cd in?
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#12
hfainman

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yes. I will try it in a Dell Inspiron 2650. I just ran it in the Dell. It opens normally.
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#13
rshaffer61

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Dell booted normally as into windows?
Did you set the bios up so cdrom is the first boot device?
Did you F10 to save and exit and then Y to verify?
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#14
hfainman

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on the Dell: I switched the boot order so CD-ROM is first and then ran the puppy-linux disk. It opened normally and I got the puppy desktop. Following the same sequence of events on the 'troubled' HP, I cannot get the computer to boot from the CD-ROM. Thanks for all of your input.
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#15
rshaffer61

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Do you have a XP installation disk or a recovery disk for your HP?
Can you borrow a XP installation disk of the same type you have in your system...Home or Pro?
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