[notsoperfect187]

Ok this just started about 2 weeks ago.When i put a cd in my dvd rom drive i get nothing and the dvd rom icon does not change and i cannot open the cd. I am still able however to burn dvd's but not music cd's. I am not too worried about burning music cd's but i would like to be able to download the software for my new video camera. And i know it isnt broken because i borrow a dvd burner from a friend to try it on my computer and the same issue. and help would be appreciated. Thanks!

[Advertisements]

im trying to get a hold of hitachi about this but no one is answering it just keeps ringing....not sure what to do :-(

[notsoperfect187]

im trying to get a hold of hitachi about this but no one is answering it just keeps ringing....not sure what to do :-(

[notsoperfect187]

ok so hitachi didnt help me and microsoft wants me to pay them 49 dollars to help!! any 1 please could you help??

[Troy]

So what are you trying to achieve - install software from a CD for your video camera?

[notsoperfect187]

i would like to be able to put any cd in and play it that is what i am trying to achieve....

[Troy]

It sounds like the CD lens inside the unit is dead. Cds and DVDs use different lens, so that explains why one works and not the other.

Simplest way to fix this is to replace the drive.

[mrpooh3]

I know you most probably have,but have you got enable cd recording on this drive ticked?I only ask because the same thing happened to me once and I thought it was my cd lens but I went into the drives settings and it had unticked itself for some reason.

[rshaffer61]

I agree with Troy. The cd lens is probably fried. A new drive would be the easiest to do. If you have someone you could borrow a drive from to test it will tell you very simply if this is the case. If the borrowed one works then the problem is the drive.

[notsoperfect187]

i already tried a different drive and the same thing happened...

[Troy]

Did you check "Enable CD recording"? Does the different drive that you also tested work in another machine?

[notsoperfect187]

yeah it worked in my friends computer jsut fine....but in mine no go

[Troy]

I asked more than one question mate, I'm expecting more than one answer. I am actually trying to help you here.