I've been having a problem with my Toshiba SD-R5002 drive. About two months ago it was working fine then in the middle of playing "Jedi Knight" the game locked up and when I restarted the computer, the drive wouldn't work. I contacted Sony (the maker of my PC) and they were no help. I then contacted Toshiba and thought I had fixed the problem. This is the last thing he told me to do:
"You will need to go to the Device Manager and open the 'DVD\CD-ROM Drives' listing. You will Right click on the "SD-R5002 DVD-ROM Drive" and select 'Un-install' from the Drop Down Menu. Do this for all listed drives. Do not re-boot on this step
Next you will need to open the "IDE ATA\ATAPI Controllers" listing. You will need to right click on the Bus Master IDE Controller and select 'Un-install' from the drop down menu. You will be prompted to re-boot, so do so. It will need to re-detect the devices and will take longer to boot. Once it finishes it will prompt for a second re-boot. After that finishes, try the drive again."
I did this and was delighted when it worked again! I didn't use the drive for a couple days and when I came back and attempted to, however, it wasn't working again. Over the past month I have come to realize that 1) My drive will still burn CDs just fine and 2) *sometimes* it will read a DVD/CD. I haven't been able to figure out any rhyme or reason behind the random times it will play DVDs/CDs, so I can't really figure out what would be the problem?? Does anyone have any ideas?
Thanks in advance!