[AffirmationChick]

Hello

I've been having a problem with my Toshiba SD-R5002 drive. About two months ago it was working fine then in the middle of playing "Jedi Knight" the game locked up and when I restarted the computer, the drive wouldn't work. I contacted Sony (the maker of my PC) and they were no help. I then contacted Toshiba and thought I had fixed the problem. This is the last thing he told me to do:

"You will need to go to the Device Manager and open the 'DVD\CD-ROM Drives' listing. You will Right click on the "SD-R5002 DVD-ROM Drive" and select 'Un-install' from the Drop Down Menu. Do this for all listed drives. Do not re-boot on this step


Next you will need to open the "IDE ATA\ATAPI Controllers" listing. You will need to right click on the Bus Master IDE Controller and select 'Un-install' from the drop down menu. You will be prompted to re-boot, so do so. It will need to re-detect the devices and will take longer to boot. Once it finishes it will prompt for a second re-boot. After that finishes, try the drive again."

I did this and was delighted when it worked again! I didn't use the drive for a couple days and when I came back and attempted to, however, it wasn't working again. Over the past month I have come to realize that 1) My drive will still burn CDs just fine and 2) *sometimes* it will read a DVD/CD. I haven't been able to figure out any rhyme or reason behind the random times it will play DVDs/CDs, so I can't really figure out what would be the problem?? Does anyone have any ideas?

Thanks in advance!

Kristine

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Hi
welcome to GTG
can you gave more info on your pc like make and model # I'm thinking that it may be a scsi drive but to be sure I need to look at the system on the sony site if it is a scsi you would need drivers for it to work right the drives windows installs do not always work right.

[tazz1964]

Hi
welcome to GTG
can you gave more info on your pc like make and model # I'm thinking that it may be a scsi drive but to be sure I need to look at the system on the sony site if it is a scsi you would need drivers for it to work right the drives windows installs do not always work right.

[AffirmationChick]

My PC is a Sony Vaio PCV RS220 Thanks!

[tazz1964]

Hi
You have a recovery wizzard to fix your software errors if you look in your manuals that come with your pc there should be a step by step on how to do this I think your problems is that you need to fix your dvd player software .

[AffirmationChick]

Well, I tried to find my manuals and couldn't. I'm not remembering very much documentation coming with my computer to begin with but I really could be wrong... I'm leaving for school tomorrow so I probably won't read any replies until next Tuesday or Wednesday, but I did happen to be digging around for some other way to do it and ran an "advanced system information -- error log" thing and since May 31, 2004 (which sounds about like when this started) there's *numerous* entries of "CDrom..... The device, \Device\CdRom0, has a bad block." I have no idea what that means. I'm probably just going to end up taking it up to CompUSA when I get out there since I have a warrenty for another year Thanks for trying!