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Blue screen


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#1
enriqfd

enriqfd

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Hello,
I´m new in this forum.

I need your help I have problems with my Toshiba Satellite, It cames with the windows vista (32 bits).

I´ve been dealing with a blue screen, could some one help me with this error?

the error is :

BCCode: 124
BCP1: 00000000
BCP2: 8643D3F0
BCP3: B265C000
BCP4: 00000175
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1


C:\Windows\Minidump\Mini122909-01.dmp
C:\Users\Enrique\AppData\Local\Temp\WER-224235-0.sysdata.xml
C:\Users\Enrique\AppData\Local\Temp\WERD2E8.tmp.version.txt

In your experince is it a software issue or a Hardware issue? :) :)

Thanks in advance
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#2
Broni

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Happened once?
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#3
enriqfd

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No,
It happen a lot of times.
But the last 3 days 1 per day.

Only with Videos or Pc Games
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#4
Broni

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Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.


Download, and install SpeedFan: http://www.almico.com/sfdownload.php
Post your computer temperatures:

Posted Image

Provide processor info (hold Windows logo key, and hit Pause/Break key to find out).
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#5
enriqfd

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My

Processor it is :

AMD turion X2 Dual-core Mobile RM-70 2.0 GHz

The blue screen data it is:
}

==================================================
Dump File : Mini122909-01.dmp
Crash Time : 29/12/2009 09:04:50 p.m.
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 0x00000000
Parameter 2 : 0x8643d3f0
Parameter 3 : 0xb265c000
Parameter 4 : 0x00000175
Caused By Driver : hal.dll
Caused By Address : hal.dll+69dd
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\Mini122909-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini122709-01.dmp
Crash Time : 27/12/2009 03:43:03 p.m.
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 0x00000000
Parameter 2 : 0x84f07028
Parameter 3 : 0xb665c000
Parameter 4 : 0x00000175
Caused By Driver : hal.dll
Caused By Address : hal.dll+69dd
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\Mini122709-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

==================================================
Dump File : Mini122609-01.dmp
Crash Time : 26/12/2009 02:40:58 p.m.
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 0x00000000
Parameter 2 : 0x85e533f0
Parameter 3 : 0xb265c000
Parameter 4 : 0x00000185
Caused By Driver : hal.dll
Caused By Address : hal.dll+69dd
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18005 (lh_sp2rtm.090410-1830)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\Mini122609-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
==================================================

And my Laptop Temperature it is : Core 77C ( I can't copy paste the report)
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#6
Broni

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Was that temperature taken while laptop idle, or while playing some game.
If idle, I'd like to see another reading while playing a game.
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#7
enriqfd

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Not so high... just 90C in 15 minutes of playing....
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#8
Broni

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According to this site: http://www.cpu-world...M70DAM22GK.html, your processor max. temp. is 100C, so you may be OK, but it looks little bit high to me.
I'd try to clean vents, using a can of compressed air and elevate the laptop. See, if BSODs will still happen.
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#9
enriqfd

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Thanks Broni, for your Help!!!.
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#10
Broni

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Keep us posted :)
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