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hp laptop will not access internet


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#1
barryflan2

barryflan2

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hi.
first off hello and thanks to anyone who can maybe help a pc dumbo through this.
my first post/question so if not in the right discussion area i apologise
right my girlfriend bought a new hp pavillion dv6 laptop
i have tried connected by wireless no luck at all
then direct with a cable. worked 2 days ago but not now
im connected to the livebox now wireless and can connect with the cable also
but her laptop wont
anybody got any ideas please
thankyou
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#2
eherr9633

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I know HP actually has a problem on the wireless cards for dv6 and they even extended their warranty by another year. You should check with them to see if it is still under warranty.

Is your computer at least recognizing the wireless card.
- go to right click on My Computer and select Manage. Then choose Device Manager. Under the network section, you should see your wireless card there. If it's not, then your OS is not recognizing it.

First try updating your drivers from the HP site and see if it recognizes it. If it doesn't, the next step is to flash your BIOS. If this doesnt work, then you need to try and reseat your wireless card and see if it gets recognized. if this fails, you might need to replace your wireless card.

Also, before you do any of this, run a virus scan to see if there is any viruses messing with it.

malware forum: http://www.geekstogo...emoval-f37.html

malware cleaning guide: http://www.geekstogo...uide-t2852.html

post back with results
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#3
happyrock

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try this..

TCP/IP stack repair options for use with Windows XP with SP2.

For these commands click on Start.... Run..... type in...CMD ....press enter....to open a command prompt box

Reset WINSOCK entries to installation defaults...type in ... netsh winsock reset catalog .... press ...enter

Reset TCP/IP stack to installation defaults...type in...... netsh int ip reset reset.log ... press ...enter
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#4
barryflan2

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hi
yeah done all the device manager and says its working properly.
its connecting to the internet via the cable now(did earlier then stopped working now working again via cable)
but will not connect via wireless
cant be anyything wrong with the live box as im connected to it wireless at the moment
it only came out the box yesterday and not really been online so shouldnt have any viruses
might have to get someone out to look at it i guess as not pc minded

thanks for help so far guys
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#5
eherr9633

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are your settings for wireless in tcp/ip set to auto configure ip and dns?
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#6
barryflan2

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hi
thanks for other reply,
didnt understand much of it,
so got a guy i know round to sort it out,
only took a few mins but seeing as i was at it all day it was £10 well spent
thanks for all replies
all the best
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#7
happyrock

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your welcome...and thanks for letting us know...
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