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Trojan horse detected


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#1
aburns

aburns

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Trojan Horse detected 2days ago...
Norton found it but cannot remove it.
Tells me that one drive is affected and one file is affected.
Malware bytes found one (Infected reg key) in safemode and removed it... but in normal mode the norton box keeps popping up.
Ran the malware scan several times more and it still says nothing infected in safemode... but in normal mode Norton tells me I still have an unresolved security risk.
I downloaded the TFC app and ran it. It deleted 54mb.
I also ran hijackthis and saved the log...
I NEED HELP!!!
This is a brand new laptop... I got it for xmas.
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#2
Broni

Broni

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I suggest that you start a new topic in the Malware Removal and Spyware Removal area.

Before you start a new topic click on this link --> Malware and Spyware Cleaning Guide, Please read before starting a new topic. This will give you a few preparations to make, as well as instruction for posting your OTListIt2 log.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
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#3
aburns

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I went to the malware removal an wasnt sure if I should do it bc I have windows 7... and it wasnt listed on there.
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#4
Broni

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It's OK. You can go ahead with all those steps there.
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