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Itunes could not connect to the itunes store


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#1
Darknight 2009

Darknight 2009

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Had norton removed by a norton representative via remote access.
Can access itunes store on a different connection.
but still can't access it at home on this new laptop running vista.... which can access it on a different connection. idk.... this is frustrating. i'll be checking in every morning about 7-8 EST time. to see if anyone can help me. lol here is the latest diagnostic from itunes:

Cheers everyone, and ty for your time;

Microsoft Windows Vista x64 x64 Home Premium Edition Service Pack 1 (Build 6001)
Hewlett-Packard HP Pavilion dv3 Notebook PC
iTunes 9.0.2.25
QuickTime 7.6.5
FairPlay 1.5.23
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number ECCB76118D9C666F

Current user is not an administrator.
The current local date and time is 2009-12-31 07:28:11.
iTunes is not running in safe mode.

Video Display Information

ATI Technologies Inc., ATI Radeon HD 3200 Graphics


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {9338D47D-8792-4168-A30B-402634F19AF0}
Description: Broadcom 4322AG 802.11a/b/g/draft-n Wi-Fi Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Adapter Name: {81C4E818-D959-4176-B0CB-49B1A783BB9A}
Description: Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
IP Address: 142.217.11.47
Subnet Mask: 255.255.255.0
Default Gateway: 142.217.11.1
DHCP Enabled: Yes
DHCP Server: 10.100.2.5
Lease Obtained: Thu Dec 31 06:40:54 2009

Lease Expires: Fri Jan 01 06:39:02 2010

DNS Servers: 142.217.192.9
142.217.192.9
142.217.192.8

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-12-25 13:36:58.


**** CD/DVD Drive Tests ****

No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),

E: HL-DT-ST DVDRAM GS20N, Rev HP06
Drive is empty.



**** iPod/iPhone Connectivity Tests ****

iPodService 9.0.2.25 is currently running.
iTunesHelper is currently not running.
Apple Mobile Device service 2.50.39.0 is currently running.

Universal Serial Bus Controllers:

Standard Enhanced PCI to USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.
Standard OpenHCD USB Host Controller. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Most Recent Device Not Currently Connected:

iPod shuffle (2nd & 3rd Generation) running firmware version 1.0.4
Serial Number: 4H91107X3FK

**** iPhone/iPod Touch Sync Tests ****

No iPhone or iPod found.
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