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WINDOWS HAS ENCOUNTERED A PROBLEM


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#1
garymeek

garymeek

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I KEEP GETTING A MESSAGE READING WINDOWS HAS ENCOUNTERED A PROBLEM AND MUST SHUT DOWN, we're sorry for the inconvenience, you may lose any unsaved data....etc,etc,etc. ANYONE WITH ANY ADVICE AT ALL, IT WOULD BE GREATLY APPRECIATED.

THANX, GARY
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#2
rshaffer61

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Boot into Safe Mode and see if it happens there. If not then you may have a driver problem.
Was there any updates done hardware or software just prior to this issue starting?
Any files downloaded from internet just prior?
Laptop or Desktop?
Name brand and if so what make and model?
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#3
rshaffer61

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Let's see if it is a driver problem or a hard drive problem.

Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply





Go to
Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem
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