[mryja]

My laptop has the worm.win32 virus on it. I can't do anything on it. When it starts it doesn't even go to the start menu. If I start it and hit F8, I can try to place it in Safe Mode but then it hangs up. I have a malware removal on a cd, but I can't get it to boot from the cd. Can you help? I'm using another pc to email you.

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Download Avira AntiVir Rescue System from here. Use the built-in burning utility to create a bootable CD. Boot the computer with the new CD and run a full scan of your hard disk. If necessary set your BIOS to make CD drive first priority boot device.

Please note:

1: The burning utility will only work on CDs (no DVD).

2: Default language is German. You can change it to English.

3: Before starting the scan go to Configuration and choose the option in which the program tries to repair or rename infected files.

If successful and your computer is running, either normally or in Safe Mode with networking, move to the malware forum of G2G for a complete cleanup of your computer. You can use the link in my list below.

[The Skeptic]

Download Avira AntiVir Rescue System from here. Use the built-in burning utility to create a bootable CD. Boot the computer with the new CD and run a full scan of your hard disk. If necessary set your BIOS to make CD drive first priority boot device.

Please note:

1: The burning utility will only work on CDs (no DVD).

2: Default language is German. You can change it to English.

3: Before starting the scan go to Configuration and choose the option in which the program tries to repair or rename infected files.

If successful and your computer is running, either normally or in Safe Mode with networking, move to the malware forum of G2G for a complete cleanup of your computer. You can use the link in my list below.