Hello
Saraveza408.... Welcome to
GeeksTo
Go,
I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
Please understand we are all volunteers and we are not here all the time. Sometimes it may be a extended amount of time to get back to you. If it has been more then 3 days please shoot me a PM and I will try to get back to you quickly then.
From the pics you attached I would say your cd\dvd drive has failed. Under normal situations the drive would still appear in
Device Manager even if it didn't read a disk. There are a couple of steps you can try but I don't know if they will help but worth a try. Skip any that like the
Device Manager steps.
One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2.
http://support.microsoft.com/kb/314060Restart computer.
or...
3. Download, and run
Restore Missing CD Drive patchDouble click on
cdgone.zip to unzip it.
Right click on
cdgone.reg, click
Merge.
Accept registry merge.
Restart computer.
or...
4. Go to
Device Manager, click a "+" sign next to
IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click
Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.
Thank's to Broni for the instructions