.... Welcome to G
I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
Please understand we are all volunteers and we are not here all the time. Sometimes it may be a extended amount of time to get back to you. If it has been more then 3 days please shoot me a PM and I will try to get back to you quickly then.
From the pics you attached I would say your cd\dvd drive has failed. Under normal situations the drive would still appear in Device Manager
even if it didn't read a disk. There are a couple of steps you can try but I don't know if they will help but worth a try. Skip any that like the Device Manager
One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip
to unzip it.
Right click on cdgone.reg
, click Merge
Accept registry merge.
4. Go to Device Manager
, click a "+" sign next to IDE ATA/ATAPI Controllers
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall
Restart Windows. They'll be automatically reinstalled.Thank's to Broni for the instructions