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Freezing. Possible overheat but all fans work


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#46
rshaffer61

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#47
inferno_blaze

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I ran the computer with one of the ram stick and it seemed to run perfectly right up until this morning when it froze whilst I was looking at a PDF file on the internet.

I ran the everest program and it gave thiiis:
--------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

	Version										   EVEREST v2.20.405
	Homepage										  http://www.lavalys.com/
	Report Type									   Quick Report
	Computer										  INFERNO-PC
	Generator										 Inferno
	Operating System								  Microsoft Windows Vista Home Edition 6.0.6002 (WinVista Beta)
	Date											  2010-01-12
	Time											  16:14


--------[ Summary ]-----------------------------------------------------------------------------------------------------

	Computer:
	  Operating System								  Microsoft Windows Vista Home Edition
	  OS Service Pack								   Service Pack 2
	  DirectX										   4.09.00.0904 (DirectX 9.0c)
	  Computer Name									 INFERNO-PC
	  User Name										 Inferno

	Motherboard:
	  CPU Type										  Unknown, 2333 MHz (3.5 x 667)
	  Motherboard Name								  Unknown
	  Motherboard Chipset							   Unknown
	  System Memory									 1024 MB
	  BIOS Type										 Award (02/01/08)
	  Communication Port								Communications Port (COM1)
	  Communication Port								ECP Printer Port (LPT1)

	Display:
	  Video Adapter									 GeForce 8800 GTS
	  Video Adapter									 GeForce 8800 GTS
	  Monitor										   Generic PnP Monitor [NoDB]  (15383857)

	Multimedia:
	  Audio Adapter									 High Definition Audio Controller [NoDB]

	Storage:
	  IDE Controller									NVIDIA nForce Serial ATA Controller
	  IDE Controller									NVIDIA nForce Serial ATA Controller
	  IDE Controller									Standard AHCI 1.0 Serial ATA Controller
	  IDE Controller									Standard Dual Channel PCI IDE Controller
	  SCSI/RAID Controller							  Microsoft iSCSI Initiator
	  Disk Drive										ST340062 0AS SCSI Disk Device  (372 GB)
	  Disk Drive										WDC WD74 0ADFD-00NLR5 SCSI Disk Device  (69 GB)
	  Optical Drive									 DVDRW PATA 20X20X12X ATA Device
	  Optical Drive									 DVDRW PATA 20X20X12X ATA Device
	  SMART Hard Disks Status						   Unknown

	Partitions:
	  C: (NTFS)										 70904 MB (42772 MB free)
	  F: (NTFS)										 381551 MB (95350 MB free)
	  Total Size										441.9 GB (134.9 GB free)

	Input:
	  Keyboard										  Standard PS/2 Keyboard
	  Mouse											 PS/2 Compatible Mouse

	Network:
	  Network Adapter								   NVIDIA nForce Networking Controller  (152.78.213.119)

	Peripherals:
	  Printer										   Microsoft Office Document Image Writer
	  Printer										   Microsoft XPS Document Writer
	  USB1 Controller								   Standard OpenHCD USB Host Controller [NoDB]
	  USB2 Controller								   Standard Enhanced PCI to USB Host Controller [NoDB]
	  USB Device										Logitech QuickCam Express

Posted Image

Edited by inferno_blaze, 12 January 2010 - 10:20 AM.

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#48
rshaffer61

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Did the system freeze or did the program?
Did you have to restart the system?
Can you do the following three instructions and let me know the results of each please.

Download WhoCrashed from the link in my signature below
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes
WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply



  • Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
  • Double-click VEW.exe
  • Under 'Select log to query', select (as appropriate):
    • Application
    • System
  • Under 'Select type to list', select (as appropriate):
    • Error
    • Information
    • Warning
Then use the 'Date of events' or 'Number of events' as follows:

Either:
  • Click the radio button for 'Number of events'
    Type 3 in the 1 to 20 box (or any number from 1 to 20)
    Then click the Run button.
    Notepad will open with the output log.

  • Click the radio button for 'Date of events'
    In the From: boxes type today's date (presuming the crash happened today) 13 07 2009
    In the To: boxes type today's date (presuming the crash happened today) 13 07 2009
    Then click the Run button.
    Notepad will open with the output log.
Please post the Output log in your next reply

Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

Thanks to Broni for the instructions


http://usasma.vox.co...iagnostics.html
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#49
inferno_blaze

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The entire system froze and I had to restart. I'm pretty sure I already ran these for you earlier but here you go the 9:36 crash today (the 12th) seems closest to when it froze in the VEW file, the Whocrashed didnt' find anything this year so wasn't useful:

VEW:
Vino's Event Viewer v01c run on Windows Vista in English
Report run at 12/01/2010 16:31:51

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 12/01/2010 09:36:18
Type: Error Category: 0
Event: 8193 Source: System Restore
Failed to create restore point on volume (Process = C:\Windows\system32\svchost.exe -k netsvcs; Descripton = Windows Update; Hr = 0x80070422).

Log: 'Application' Date/Time: 11/01/2010 03:27:55
Type: Error Category: 0
Event: 8193 Source: System Restore
Failed to create restore point on volume (Process = C:\Windows\system32\rundll32.exe /d srrstr.dll,ExecuteScheduledSPPCreation; Descripton = Scheduled Checkpoint; Hr = 0x80070422).

Log: 'Application' Date/Time: 10/01/2010 02:39:57
Type: Error Category: 16
Event: 4609 Source: Microsoft-Windows-EventSystem
The COM+ Event System detected a bad return code during its internal processing.  HRESULT was 8007043c from line 45 of d:\longhorn\com\complus\src\events\tier1\eventsystemobj.cpp.  Please contact Microsoft Product Support Services to report this error.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Information Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 12/01/2010 16:22:32
Type: Information Category: 0
Event: 8224 Source: VSS
The VSS service is shutting down due to idle timeout. 

Log: 'Application' Date/Time: 12/01/2010 16:19:27
Type: Information Category: 0
Event: 2 Source: RapportService
The event description cannot be found.

Log: 'Application' Date/Time: 12/01/2010 16:19:27
Type: Information Category: 0
Event: 3 Source: RapportService
The event description cannot be found.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 12/01/2010 01:09:52
Type: Warning Category: 0
Event: 1530 Source: Microsoft-Windows-User Profiles Service
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.	 DETAIL -   8 user registry handles leaked from \Registry\User\S-1-5-21-379615367-1450696013-1163128831-1000:
Process 588 (\Device\HarddiskVolume1\Windows\System32\lsass.exe) has opened key \REGISTRY\USER\S-1-5-21-379615367-1450696013-1163128831-1000
Process 588 (\Device\HarddiskVolume1\Windows\System32\lsass.exe) has opened key \REGISTRY\USER\S-1-5-21-379615367-1450696013-1163128831-1000
Process 588 (\Device\HarddiskVolume1\Windows\System32\lsass.exe) has opened key \REGISTRY\USER\S-1-5-21-379615367-1450696013-1163128831-1000\Software\Microsoft\SystemCertificates\CA
Process 588 (\Device\HarddiskVolume1\Windows\System32\lsass.exe) has opened key \REGISTRY\USER\S-1-5-21-379615367-1450696013-1163128831-1000\Software\Microsoft\SystemCertificates\Root
Process 588 (\Device\HarddiskVolume1\Windows\System32\lsass.exe) has opened key \REGISTRY\USER\S-1-5-21-379615367-1450696013-1163128831-1000\Software\Microsoft\SystemCertificates\SmartCardRoot
Process 588 (\Device\HarddiskVolume1\Windows\System32\lsass.exe) has opened key \REGISTRY\USER\S-1-5-21-379615367-1450696013-1163128831-1000\Software\Microsoft\SystemCertificates\trust
Process 588 (\Device\HarddiskVolume1\Windows\System32\lsass.exe) has opened key \REGISTRY\USER\S-1-5-21-379615367-1450696013-1163128831-1000\Software\Policies\Microsoft\SystemCertificates
Process 588 (\Device\HarddiskVolume1\Windows\System32\lsass.exe) has opened key \REGISTRY\USER\S-1-5-21-379615367-1450696013-1163128831-1000\Software\Policies\Microsoft\SystemCertificates


Log: 'Application' Date/Time: 10/01/2010 11:42:16
Type: Warning Category: 0
Event: 6000 Source: Microsoft-Windows-Winlogon
The winlogon notification subscriber <GPClient> was unavailable to handle a notification event.

Log: 'Application' Date/Time: 10/01/2010 11:42:16
Type: Warning Category: 0
Event: 6000 Source: Microsoft-Windows-Winlogon
The winlogon notification subscriber <GPClient> was unavailable to handle a notification event.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 12/01/2010 16:04:23
Type: Error Category: 0
Event: 6008 Source: EventLog
The previous system shutdown at 09:40:13 on 12/01/2010 was unexpected.

Log: 'System' Date/Time: 11/01/2010 09:59:52
Type: Error Category: 0
Event: 7011 Source: Service Control Manager
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the avg8wd service.

Log: 'System' Date/Time: 10/01/2010 12:21:44
Type: Error Category: 0
Event: 7016 Source: Service Control Manager
The NVIDIA Display Driver Service service has reported an invalid current state 32.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Information Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 12/01/2010 16:26:55
Type: Information Category: 0
Event: 1103 Source: Microsoft-Windows-Dhcp-Client
Your computer was successfully assigned an address from the network, and it can now connect to other computers.

Log: 'System' Date/Time: 12/01/2010 16:25:33
Type: Information Category: 0
Event: 7036 Source: Service Control Manager
The Microsoft Software Shadow Copy Provider service entered the stopped state.

Log: 'System' Date/Time: 12/01/2010 16:24:40
Type: Information Category: 0
Event: 1000 Source: Microsoft-Windows-Windows Defender
Windows Defender scan has started.	  Scan ID: {884DD670-FE4B-442B-B521-31C1875A932B}	  Scan Type: AntiSpyware	  Scan Parameters: Quick Scan	  User: NT AUTHORITY\NETWORK SERVICE

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 11/01/2010 15:46:22
Type: Warning Category: 0
Event: 1003 Source: Microsoft-Windows-Dhcp-Client
Your computer was not able to renew its address from the network (from the DHCP Server) for the Network Card with network address 001FC61A8356.  The following error occurred:  The semaphore timeout period has expired.. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.

Log: 'System' Date/Time: 11/01/2010 02:21:32
Type: Warning Category: 0
Event: 4001 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN AutoConfig service has successfully stopped. 

Log: 'System' Date/Time: 10/01/2010 02:39:30
Type: Warning Category: 0
Event: 263 Source: PlugPlayManager
The service 'TabletInputService' may not have unregistered for device event notifications before it was stopped.

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#50
rshaffer61

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There is so much going on here.
I see System restore having problems
I see DHCP having a problem
WLAN is having a problem
Plug and Play is having a problem
Windows Defender is having a problem
Service Control Manager
VSS
Rapport


All this is OS problems. It acts like maybe a active infection is present. Hardware wise we have checked everything and the only questionable results was the memory.
I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the
START HERE. These self-help tools will help you clean up 70% of problems on your own.
If you are still having problems after doing the steps, then please post the reguested logs in THAT forum.
If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Add a link to this topic so that malware tech can see what steps have been taken here

Edited by rshaffer61, 12 January 2010 - 10:59 AM.

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#51
inferno_blaze

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Will do thank you very much for your help so far.
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#52
rshaffer61

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Not a problem. Please make sure you have a link tot his topic for the malware tech to look at. If the tech cleans you and the problem still exist then return here and we will continue.
I will monitor that topic also to see what is found.
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#53
inferno_blaze

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Just for the record When I try and run the comp with both RAM in it seems to have a lot of issues starting up. Making the thread in malware now.
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#54
rshaffer61

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It could be a faulty memory slot. That means a faulty motherboard. Wait till the malware tech has cleared you just so we can make sure that is not the issue.
Wait is your memory slots color coded and if so what slots are the memory modules in?

Edited by rshaffer61, 12 January 2010 - 04:43 PM.

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