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FREEZE!


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#1
SLG

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Hello Everyone and happy new year to you

A friend of mine is having problems with her PC and I was hoping you guys could help...

When she starts up Windows XP she get to the user log in screen and it freezes...she has tried restarting, pressing f8 and going into safe mode to run Spybot or the antivirus but when the option are presented the arrow keeps on her computer won't work?!

Do you people have any idea if there is a way around this problem or could help it would be gratefully received

SLG
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#2
phillipcorcoran

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That problem can occur if you use the 'Hibernate' mode to end a Windows session rather than a full shutdown of Windows. When you hibernate, the data in ram is saved to the hard disk to be used next time you start Windows. That hibernation data on the hard disk can become corrupted, leaving Windows with no usable data to load. This explains how to solve that problem:

http://support.micro...kb;en-us;294427

My apologies if that has nothing to do with your problem.
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#3
SLG

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Thanks for taking the time to reply

She can't get any further than the start up user log in screen

If you press f8 the only option she can select is the default option as the arrow keys won't work whilst trying to access safe mode

Any one else have any idea's please
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#4
rshaffer61

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If by freezing you mean it goes to a black screen with a blinking curser then try this.


Give this a try. Without knowing a little more about what caused the problem, I can't guarantee it will work...and it requires the machine you make the disk on AND the machine you are fixing are both running XP.

Please download RC.ISO and save it somewhere you can find it.
Also download MagicISO.

Start MagicISO. You should see a window informing you about the full version of MagicISO.
In the bottom right select Try It! and the program will open.
Click on File and then on Open and navigate to the RC.ISO file you downloaded. Select it, and click Open.

First, we'll need to add a clean version of userinit.exe to the current RC.ISO

* In the upper right pane, double click on the i386 folder.
* Right click in the upper right pane and select Add Files...
* Navigate to C:\Windows\System32 and select userinit.exe
* Then click Open to add userinit.exe to the CD image.
* Click File and select Save As...
* Name the file RCplus and save it somewhere you can find it.


Next, we'll need to burn the newly created image to a disk that we can use to fix the problem.

* Put a blank CD-R disk in your CD burner and close the tray. If an AutoPlay window opens, close it.
* Click on Tools and select Burn CD/DVD with ISO.... A window will appear.
* Click on the little folder to the right of CD/DVD Image File then navigate to the newly created RCplus.iso Image file and click Open.
* In the CD/DVD Writing Speed drop-down menu choose the 8X setting.
* Under Format make sure that Mode 1 is selected.
* And finally, click on the Burn it! button to burn RCplus.iso to disk.


Once the disk is burned, put it in the machine you want to fix and restart it.
Boot to the CD just as you would with a Windows XP disk.
At the Welcome to Setup screen, press R to enter the Recovery Console.
Choose the installation to be repaired by number (usually 1) and press Enter.
When you are asked for the Administrator password, enter the password or leave it blank (default) and press Enter.

At the C:\Windows> prompt, type the following commands pressing Enter after each one. Note: Watch the spaces.

D:
cd i386
copy userinit.exe c:\windows\system32
exit


After putting in the third command, you should receive the message 1 file copied which will indicate that the operation succeeded.
Now take out the CD and reboot your computer to normal mode. Try to log in and it should let you back in.

Thanks to wannabe1
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