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hp printer software not working after after updrading to win 7 was wo


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#1
proudtexan

proudtexan

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i have even reformatted and deleted entire partion trying to install the software etc before antispyware anti virus programs and even have all the updates installed hp email support is like giving me the run around. like they really dont know what they doing. heres a system report i have made maybe yall can figure out whats going on.





Belarc Advisor Current Profile




The license associated with the Belarc Advisor product allows for
free personal use only. Use on multiple computers in a corporate,
educational, military or government installation is prohibited. See
the license agreement for details. The information on this page was
created locally on your computer by the Belarc Advisor. Your
computer profile was not sent to a web server. Click here for more
info.





About Belarc

System Management Products

Your Privacy



In page Links:

Network Map new

Software Licenses

Software Versions & Usage new

Missing Hotfixes

Installed Hotfixes









System Security StatusCIS Benchmark Score


Available only for Windows 2000, XP Pro, and 2003




Virus Protection


Up-to-date




Microsoft Security Updates


6 missing









Computer Profile Summary
Computer Name: Brian-pc (in WORKGROUP)
Profile Date: Tuesday, January 05, 2010 7:46:25 PM
Advisor Version: 8.1h
Windows Logon: Brian


Plan for your next computer refresh...
click for Belarc's System Management products

Operating System System Model
Windows 7 Home Premium (x64) (build 7600)
Install Language: English (United States)
System Locale: English (United States) HP-Pavilion FK792AA-ABA
a6600f
System Serial Number: CNX836226R
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.20 gigahertz Intel Pentium Dual
64 kilobyte primary memory cache
1024 kilobyte secondary memory cache
64-bit ready
Multi-core (2 total)
Not hyper-threaded Board: FOXCONN Napa HP P/N
Serial Number: ULSL83510514
Bus Clock: 200 megahertz
BIOS: Phoenix Technologies, LTD 5.17 07/29/2008
Drives Memory Modules c,d
320.07 Gigabytes Usable Hard Drive Capacity
256.77 Gigabytes Hard Drive Free Space

TSSTcorp CDDVDW TS-H653Q ATA Device [CD-ROM drive]

Generic USB CF Reader USB Device [Hard drive] -- drive 2
Generic USB MS Reader USB Device [Hard drive] -- drive 4
Generic USB SD Reader USB Device [Hard drive] -- drive 1
Generic USB xD/SM Reader USB Device [Hard drive] -- drive 3
ST3320813AS [Hard drive] (320.07 GB) -- drive 0, s/n 6SZ0DWXE, rev
HP21, SMART Status: Healthy 2942 Megabytes Usable Installed Memory

Slot 'A0' has 1024 MB
Slot 'A2' has 2048 MB
Local Drive Volumes

c: (NTFS on drive 0)307.03 GB255.00 GB free
d: (NTFS on drive 0)13.05 GB1.77 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accountslast logon
Brian1/5/2010 7:02:58 PM(admin)
local system accounts
Administrator7/31/2008 8:36:36 PM(admin)
Guestnever
HomeGroupUser$never


Marks a disabled account; Marks a locked account HP
Officejet J4500 series (XPS)on USB001
Microsoft Shared Fax Driveron SHRFAX:
Microsoft XPS Document Writeron XPSPort:

Controllers Display
ATA Channel 0 [Controller] (2x)
ATA Channel 1 [Controller] (2x)
Standard Dual Channel PCI IDE Controller (2x) NVIDIA GeForce 7100 /
NVIDIA nForce 630i [Display adapter]
VIZ VIZIO VX20L [Monitor] (31.5"vis, s/n SAAAAH1995327, May 2007)
Bus Adapters Multimedia
Standard Enhanced PCI to USB Host Controller
Standard OpenHCD USB Host Controller Realtek High Definition Audio
Virus Protection [Back to Top] new Group Policies
Norton AntiVirus Version 3.5.2.11
Virus Definitions Version 1/5/2010 Rev 19
None discovered
Communications Other Devices
PCI Soft Data Fax Modem with SmartCP


Microsoft 6to4 Adapter
Microsoft ISATAP Adapter
NVIDIA nForce 10/100 Mbps Ethernet
primary Auto IP Address: 76.185.49.183 / 19
Gateway: 76.185.32.1
Dhcp Server: 10.0.3.1
Physical Address: 00:1F:E2:57:E7:85
Teredo Tunneling Pseudo-Interface

Networking Dns Servers: 209.18.47.61
209.18.47.62
VIA 1394 OHCI Compliant Host Controller
USB Human Interface Device
HP Officejet J4500
Enhanced Multimedia PS/2 Keyboard
USB HID-compliant mouse
Officejet J4500 (DOT4USB)
USB Composite Device
USB Mass Storage Device
USB Printing Support
USB Root Hub (2x)
Generic volume shadow copy
F:\
G:\
H:\
I:\

See your entire network map...
click for Belarc's System Management products

new Network Map (mouse over IP address for physical address) [Back
to Top]
IPDevice TypeDevice DetailsDevice Roles
76.185.49.2 Network DeviceCisco Linksys
76.185.49.6 Network DeviceNetgear
76.185.49.38 Physical Address 00:01:4A:5F:33:B1
76.185.49.64 Physical Address 00:25:56:36:7C:7D
76.185.49.66 Physical Address 00:13:20:E9:BE:C5
76.185.49.67 Physical Address 00:1B:38:AA:11:D7
76.185.49.68 Physical Address 00:16:01:92:C5:A4
76.185.49.91 Network DeviceCisco Linksys
76.185.49.124 Network DeviceMotorola
76.185.49.150 Physical Address 00:90:27:72:26:9D
76.185.49.180 Network DeviceNetgear
76.185.49.183 Windows 7 WorkstationBrian-pc (in WORKGROUP),
brian-pc.tx.rr.comSamba Server, Browse Master
76.185.49.184 SystemAsustek
76.185.49.201 Network DeviceNetgear
76.185.49.203 Network DeviceNetgear
76.185.49.204 Physical Address 00:E0:00:5A:00:5A
76.185.49.206 SystemDell
76.185.49.212 Physical Address 00:1F:3A:47:AC:1D
76.185.49.238 Network DeviceCisco Linksys
76.185.49.246 SystemDell


Find your security vulnerabilities...
click for Belarc's System Management products

Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 12/08/2009
Microsoft Security Bulletin Summary) were not found installed.
Note: CIS benchmarks require that Critical and Important
severity security hotfixes must be installed.
Q934062- Important (details...)
Q936960- Important (details...)
Q951550- Important (details...)
Q951944- Important (details...)
Q954038- Important (details...)
Q960003- Important (details...)


Manage all your software licenses...
click for Belarc's System Management products

Software Licenses [Back to Top]

Belarc - Advisor78cbf937
CyberLink - LabelPrintFS28575599912212
CyberLink - PowerStarterFBI080402-01
Hewlett-Packard - System PropertiesCNX836226R
Microsoft - Internet Explorer00359-OEM-8882286-00928 (Key:
3778Q-7WQYJ-BV7VM-KQB6G-HMYGH)e
Microsoft - PowerShell89383-100-0001260-04309
Microsoft - Windows 7 Home Premium
(x64)00359-OEM-8882286-00928 (Key:
3778Q-7WQYJ-BV7VM-KQB6G-HMYGH)e
Microsoft - Works91697-OEM-0400003-00000
Microsoft - Works 9.091697-OEM-0400003-00000 (Key:
TM66R-2Q86K-HXPBD-CQ9TR-9WTQY)e


Find unused software and reduce licensing costs...
click for Belarc's System Management products

new Software Versions & Usage (mouse over i for details, click i for
location) [Back to Top]
i 2007 Microsoft Office system Version 12.0.4518.1014
i Acrobat_com
i Adobe AIR 1.5.3 Version 1.5.3
i Adobe Reader Version 9.2.0.124
i alch - ClamWin Antivirus Version 0.95.3.0
ı i AVM Software Inc. - PaltalkScene Version 9, 8101, 0, 0
i Bejeweled 2 Deluxe Version 1.0.2999.30627
ı i Belarc, Inc. - Advisor Version 8.1h
i Buy and sell on eBay, the world's largest online marketplace

i CyberLink - PowerStarter Version 5.50.1707
i CyberLink Corp. - LabelPrint Version 2.20.2913
i CyberLink Corp. - Power2Go Version 5.6.0.4109
i CyberLink Corp. - PowerDirector Version 6.50.2926
i Digsby
i DriveScrubber Version 3.5.12.5
i DustBuster © Casper & McAlba Version 2, 9, 5, 1
i Emsi Software GmbH - a-squared Free Version 4.5.0.0
ı i Emsi Software GmbH - a-squared Version 4.5.0.0
i Free financial software and more
i GOM Wizard
i Google Updater Version 2.4.1441.4352.beta
ı i GoogleToolbarNotifier Version 4, 1, 509, 1944
i Gretech Corp. - GOM Player Version 2, 1, 21, 4846
ı i Hewlett-Packard - HP Health Check Scheduler Version 3.1.6.1
ı i Hewlett-Packard - HP Health Check Service Version 3.1.6.1
i Hewlett-Packard - HP Software Update Client Version 4, 0,
12, 1
i Hewlett-Packard - HP Total Care Advisor Version
2.3.4292.2709
ı i Hewlett-Packard Company - hpsysdrv Application Version
2.00.00
i Hewlett-Packard Company - HPTCS Version 1.0.964.2626
i Hewlett-Packard Company - LightScribe Version 1.18.3.2
i Hewlett-Packard Development Company, L.P. - HPSysInfo
Application Version 9.5.1.0
i Igor Pavlov - 7-Zip Version 9.10 beta
ı i iolo FileInfoList Service Version 2.0.1.5
i Juno Dial-up
ı i KBD
i KoshyJohn.com - DiskMax Version 4.25
i Malwarebytes' Anti-Malware Version 1.43
ı i Microsoft Corporation - Internet Explorer Version
8.00.7600.16385 ı i Microsoft Corporation - Windows Installer -
Unicode Version 5.0.7600.16385
ı i Microsoft Corporation - Windows® Search Version
7.00.7600.16385
i Microsoft Open XML Converter Version 12.0.4518.1014
i Microsoft ® Windows Script Host Version 5.8.7600.16385
i Microsoft® .NET Framework Version 2.0.50727.4927
i Microsoft® .NET Framework Version 3.0.6920.4902
i Microsoft® Windows® Operating System Version 12.0.7600.16385
i Microsoft® Works 9 Version 9.07.0613.0
i muvee autoProducer Version 6.1
i muvee Technologies Pte Ltd - LaunchHelp Application Version
1, 0, 0, 1
i Netzero Dial-up
i Netzero High-speed
ı i NVIDIA Driver Helper Service, Version 195.62 Version
8.17.11.9562
i OpenOffice.org 3.2 Version 3.02.9472
i OpenOffice.org Base Version 3.02.9472
i OpenOffice.org Calc Version 3.02.9472
i OpenOffice.org Draw Version 3.02.9472
i OpenOffice.org Impress Version 3.02.9472
i OpenOffice.org Math Version 3.02.9472
i OpenOffice.org Writer Version 3.02.9472
i OpenOffice.org Writer(Web) Version 3.02.9472
i PC-Doctor, Inc. - Hardware Diagnostic Tools Version 0.0.0.0
i Piriform Ltd - CCleaner Version 2, 27, 0, 1070
i Quick Tour
i Recovery Manager Version 7, 0, 84, 14
i Search and Recover Version 5.0.8.4
i SoftThinks - CDCreatorLauncher Version 1,0,84,7
i Sun Microsystems, Inc. - Java™ Platform SE 6 U17 Version
6.0.170.4
i Symantec Corporation - Norton 360 Version 3.5.2.11
i Symantec Corporation - Norton Protection Center Version
2009.7.0
ı i Symantec Security Technologies Version 108.1.1.10
i System Mechanic Professional Version 9.5.3.3
i VS Revo Group - Revo Uninstaller Version 1, 8, 5, 0
i Vuze Inc. - Azureus Version 4.0.0.0
i WildTangent, Inc. - GameConsole Version 1.0.0.1
i WiseCleaner.com - Wise Registry Cleaner Free Version 4.9
ı i Yahoo! Messenger Version 10,0,0,1102


i Mouse over to see details, click to see where software is
installed.
ı Marks software last used within the past 7 days.
ıı Marks software last used within the past 90 days, but over 7
days ago.
ııı Marks software last used within the past year, but over 90 days
ago.
ıııı Marks software last used over 1 year ago.
Unmarked software lacks the data to determine last use.


Audit your security posture...
click for Belarc's System Management products

Installed Microsoft Hotfixes [Back to Top]
MSXML4SP2
KB954430 on 1/5/2010 (details...)
KB973688 on 1/5/2010 (details...)
Windows 7
KB973525 on 1/5/2010 (details...)
KB974332 on 1/5/2010 (details...)
KB974431 on 1/5/2010 (details...)
KB974571 on 1/5/2010 (details...)
KB975364 on 1/5/2010 (details...)
KB975467 on 1/5/2010 (details...)
Windows 7 (continued)
KB976098 on 1/5/2010 (details...)
KB976325 on 1/5/2010 (details...)



Click here to see all available Microsoft security hotfixes for this
computer.

Marks a security hotfix (using the 12/08/2009 Microsoft
Security Bulletin Summary)
Marks a security hotFix that fails verification (a
security vulnerability)
Marks a hotfix that verifies correctly
Marks a hotfix that fails verification (note that failing
hotfixes need to be reinstalled)
Unmarked hotfixes lack the data to allow verification





a. Processor clock speed is measured at computer start-up, and on
laptops may be impacted by power option settings.
b. Data may be transferred on the bus at one, two, or four times the
Bus Clock rate.
c. Memory slot contents may not add up to Installed Memory if some
memory is not recognized by Windows.
d. Memory slot contents is reported by the motherboard BIOS. Contact
system vendor if slot contents are wrong.
e. This is the manufacturer's factory installed product key rather
than yours. You can change it to your product key here
http://go.microsoft....k/?LinkId=45668 for Windows, or here
http://support.micro...om/?kbid=895456 for Office.
Copyright 2000-9, Belarc, Inc. All rights reserved.
Legal notice. U.S. Patents 5665951, 6085229 and Patents pending.
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#2
rshaffer61

rshaffer61

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OK so what HP printer are you trying to install?
The log doesn't show that.
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#3
proudtexan

proudtexan

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im trying to install the lastest version of hp office jet j4550
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#4
rshaffer61

rshaffer61

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32 or 64 bit Win 7?
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#5
rshaffer61

rshaffer61

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Go HERE
and make sure you are getting the correct version of drivers for your system.
Windows 7 has a 32 bit and a 64 bit version of the driver. It's important you use the correct one. Let me know if it works or not.
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#6
proudtexan

proudtexan

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yeah i used correct version for win 7 64bit. seems like hp tech support dont like to help worth anything
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#7
rshaffer61

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Have you done any of the windows updates from Microsoft yet?
There may be a updated driver from them there.
Is the printer USB or Parallel?
Installation is different depending on which it is.
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#8
proudtexan

proudtexan

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my printer is a usb and ive checked the updates several times i have all the updates. i wonder would there be anybody that could do remote connect that could be like trusted. ive done everything known and seem like hp folks aint real techs they just reading from puter screen and the manual dont always know lol
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#9
rshaffer61

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oK when you installed the driver was the printer connected or did you install the driver then if asked to reboot the system then connect the printer?
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