[Cecily]

Hello,

I have been having some frustrating issues with iTunes not being able to connect to the internet. I have tried adding it to the acceptions list on my Firewall a few times as well as uninstalling and reinstalling iTunes itself.

When I try to connect to the Store, I get a message saying
'iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again.'

When I load a CD, I get a message saying
'The song names for this CD could not be found online. Do you still want to import the songs?'

I have read through the forums, but no one seems to have the exact same issue resolved. I have noted that there are known problems involving Norton, which I do have, but have not been able to resolve with the information in the forums.

I am running Windows XP and have the latest version of iTunes.

I connect to the internet via wireless usb adapter.

Also, I have tried ripping the CDs using Windows Media Player, but that cannot retrieve the album information either.

I haven't had any connectivity issues until three days ago. I think there may be a link between these problems and an iTunes update which also occurred three days ago, but I don't think there were any immediate issues after the update. I have spent hours searching through forums and asking friends, so some help with my specific problem would be greatly appreciated!

Here is the Run Diagnostics information:

Network interfaces verified.

Internet connection verified.

Secure link to iTunes Store failed.


Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Dell Inc Dimension E521
iTunes 9.0.2.25
QuickTime 7.6.5
FairPlay 1.5.23
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number C6AC3B4B241E5558

Current user is an administrator.
The current local date and time is 2010-01-09 11:44:15.
iTunes is not running in safe mode.

Video Display Information

NVIDIA GeForce 6150 LE


**** External Plug-ins Information ****

No external plug-ins installed.

iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {8E858843-7ACF-48F3-AA24-2D7D8679542B}
Description: RangeMax Wireless-N USB Adapter WN111v2 - Packet Scheduler Miniport
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Jan 09 10:24:33 2010

Lease Expires: Sun Jan 10 10:24:33 2010

DNS Servers: 192.168.1.1
192.168.1.1

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2010-01-07 07:48:36.


Thanks so much to anyone who may be able to help!! =]

Cecily