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No Sound from Laptop - nothing helps!


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#1
ckb0118

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Hi, I have an HP pavilion us1040 laptop. One day the sound just stopped working, I had not done any updates or installs. Sound does not work through ear phones either.
I have searched and tried all recommended steps. I have done a system restore, I have reinstalled the driver, I have checked the bios. (Checked to make sure everything was not on mute). There is no ! in the device manager for audio.
I even chatted with the HP help desk, and they said that my hardware must have gone bad. I know they have been wrong before! I just wanted to see if there was anything else I can do... and if I should attempt to replace the audio card myself? ( I have never attempted a repair).. And if it is indeed the audio card that needs replacing.

Let me know what information I need to post for you.
Thanks geeks to go!
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#2
rshaffer61

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Can't replace a audio card in a laptop. It is built onboard and no slots to put one in.
Device manager normally will only show if the driver is not working.
Please try this.
Go to Start then Control Panel
Go to Sound entry
Now Click on the Device Tab and what does it say for Default Playback or Sound device?
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#3
ckb0118

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Thank you, that is good to know about no being able to replace.

It is Conexant AMC Audio
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#4
rshaffer61

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You are sure nothing is showing in Device manager?
Is there a entry for sound in the Device Manager?
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#5
ckb0118

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http://i641.photobuc...devicesound.jpg

Edited by ckb0118, 09 January 2010 - 09:33 PM.

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#6
rshaffer61

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Please Go to
1: STARTand the click on RUN
2: Type in devmgmt.msc
3: Click Enter

To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply
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#7
ckb0118

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sorry, post was not allowing the attachment, see above link for screen shot
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#8
rshaffer61

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ok everything all right there.
Drivers look good.
Shows up in properties
Volume not muted from what you described
I think HP hit the nail on the head on this one.
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#9
rshaffer61

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Just to be sure do the following.


Check volume control in windows by doing the following:
Go to Start and The Run
Type in sndvol32.exe and press Enter
Make sure Master Volume is not muted and turned up
Check Cd Player volume is not muted and turned up
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#10
ckb0118

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Check, check.

Well thank you so much for your help. I hate that it's such bad news, this computer has been awesome actually.
Thanks again & have a great one!

Edited by ckb0118, 09 January 2010 - 09:42 PM.

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#11
rshaffer61

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How old is the system?
By chance is it under warranty?
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#12
ckb0118

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Nope, no warranty, got it in 2004. Turned off windows update years ago... works better than some newer ones. I don't suppose doing all the windows updates would help it, right?
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#13
rshaffer61

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I doubt it since you have done none for years then the possibility of something causing this is null.
I just can't think of anything else to do that may help since you are not finding any errors.
WE can try a few things to just double check everything.
  • Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
  • Double-click VEW.exe
  • Under 'Select log to query', select (as appropriate):
    • Application
    • System
  • Under 'Select type to list', select (as appropriate):
    • Error
    • Information
    • Warning
Then use the 'Date of events' or 'Number of events' as follows:

Either:
  • Click the radio button for 'Number of events'
    Type 3 in the 1 to 20 box (or any number from 1 to 20)
    Then click the Run button.
    Notepad will open with the output log.

  • Click the radio button for 'Date of events'
    In the From: boxes type today's date (presuming the crash happened today) 13 07 2009
    In the To: boxes type today's date (presuming the crash happened today) 13 07 2009
    Then click the Run button.
    Notepad will open with the output log.
Please post the Output log in your next reply


Go to
Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem
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