I am unable to open the task manager or do anything meaningful with McAfee. The McAfee scan shows 1 item found, but when I click on it it crashes the program. I have the red circle with a white X that keeps popping up asking me to "use special spyware tools to pevent data loss". I also can not access my Windows Restore so I can't try to go back nor can I disable the restore functionality. I have no internet connection available. The other issue is that when I reboot I get a message saying that my system is intected with Worm.Wind32.NetSky. I downloaded a NetSky removal tool from Symantec on another computer and ran it. The tools reports that NetSky was not found. I also periodically get a message box that says my system is infected. The system hangs whenever I try to shut it down and I can not start the system in safe mode because I get a blue screen saying there is a system error.
I have been to the Malware and Spyware Cleaning Guide page. I ran TFC and it was mostly successful. The only issue was that the system hung while trying to shut down (waited 5 minutes) so I powered the system off and on. After the system powered on, the problems remained. I successfully ran ERUNT and then I installed Anti-Malware and told it lauch automatically from the set up. It came back with a somewhat legit looking error that the file couldn't be found. All of the shortcuts (desktop and the start menu) point to 'mbam.exe'. That file does not exist. The only exe files in the Anti-Malware folder are 'mbamgui.exe' and 'mbamservice.exe'. I tried running 'mbamgui.exe' and I get an hourglass for a few seconds and then nothing. I tried running GMER but the system ran out of memory (yet another symptom) before the scan completed. I have not run OTL because I am not sure how to generate a log and get it onto this site without compromising a clean system.
What is the next step?
Thanks in advance for your help.
BTW...is there an 'offical' name for this insidious beast? I would like to use a proper name when sitting at my desk cursing.
EDIT: (01/12/09 4:55 PM) When I posted this message I had not rebooted the system after GMER failed. After rebooting I only see the desktop after logging in. This no taskbar and the system does not respond to CTRL-ALT-DEL or CTRL-SHIFT-ESC. I tried using the ERUNT backup with the instructions at the end of this thread: http://www.geekstogo...ed-t262978.html, but I still can not log in successfully.
Edited by rld123, 10 January 2010 - 04:15 PM.