[dtown_50187]

i have a gateway m210. computer wont boot, just shows bios screen options over and over. laptop went black while in email. i want to restore to factory settings. i have my original gateway recovery cd. when i go to f11, then it says incomplete insert disk 1, i do. it then opens my discdrive and says insert disc 1, over and over. i dont care about my files, just want my laptop to work again. any help is great

Edited by dtown_50187, 10 January 2010 - 02:44 PM.

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If you have recovery CD, boot from it.

[Broni]

If you have recovery CD, boot from it.

[dtown_50187]

put cd in, does same thing.

[Broni]

What do you mean?
You put CD in and you restart computer.
Do you see a message:
Press any key to boot from CD

[dtown_50187]

yes, i put cd in and restart. it just keeps going back to gateway screen. no press any key to boot. this is my brothers laptop. he said the disk came with the laptop.

Edited by dtown_50187, 10 January 2010 - 04:09 PM.

[Broni]

If you don't see this:

Press any key to boot from CD

it means, you have to access BIOS and change boot order, so CD drive is listed first.

[dtown_50187]

order is
1. cdrom drive
2. removable devices
3. hard drive
4. broadcom mba


still no change

Edited by dtown_50187, 10 January 2010 - 04:17 PM.

[dtown_50187]

sorry i am new to computer tecnical stuff

[Broni]

You've been doing fine
Did the CD drive work before?
Did you check CD for scratches?
You sure, it's the right CD?

[dtown_50187]

drive worked before and the cd is flawless. the is supposed to be the right one.

[Broni]

Is the laptop still under warranty?

[dtown_50187]

no

[Broni]

At this point, I'm not sure, what else to tell you.
We can't run any diagnostics, since it won't boot from the CD.
If you have more than one RAM stick, you can try to start the laptop with 1 stick at a time.

[dtown_50187]

i opened it up, there is only one ram slot with 1gb card in it. if thats what u mean. did u want me to switch ram cards with another and try. if yes than i dont have any ram sticks

[Broni]

You can try that.