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I need help with internet connection please


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#1
lchiv

lchiv

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I suddenly cannot connect to the internet with my Hp Pavilion desktop computer. I have a broadband connection through Qwest and the router is working just fine for all our other computers but not the Pavilion Desktop, which has an ethernet connection.
When I go to the Network connections screen there is nothing listed.
The person from qwest told me I need to reinstall the Network Driver.I have done that it is a Sis 900 based Pci Fast ethernet adapter. Still not a thing is showing up on the Network connections screen.
I am at a loss to know what to do next.
Any help appreciated.
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#2
Techextreme

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You may want to try resetting both TCP/IP and Winsock on your computer to help with your troubles.
To successfully complete this, you will need to be at a command prompt.
Click on Start then Run. In the Run box type CMD and press enter.
You will now see a black window with one line of text and a blinking cursor.

You will next type:

  • netsh int ip reset tcp.log

This will reset your TCP/IP settings.

Next you will reset Winsock:

You will type:

  • netsh winsock reset sock.log

When the Winsock is finished you will be directed to restart your computer. Type exit in the window and press enter.

From here you will do a normal restart on your computer and retest your network connection.
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#3
lchiv

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Thanks Techextreme for your help. I have reset the tcp/Ip and winsock but still cannot connect to the internet.
Still nothing in the Network connections folder either.
Can you advise me what the next step would be.

Thanks
Lesley
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#4
Techextreme

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We need to take a look a little deeper. Do this for me:

  • Click on start then Run and type devmgmt.msc
  • Look for network connections and click the + next to it
  • List everything under network connections and tell me if anything has a red X on it

Edited by Techextreme, 12 January 2010 - 07:23 AM.

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#5
lchiv

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Do you mean Network adapters ? if so it is this
SiS 900-Based PCI Fast Ethernet Adapter - there is no x's or question marks next to it.
If you really did mean network connections, I don't have a listing for that.

Thanks again
Lesley
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#6
Techextreme

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Yes, I was referring to network adapters.

Ok. If it is showing in the device manager ( devmgmt.msc ) but not in network connections, you may have a network card that is bad. The sis 900 is known for going bad like that.

Might you have a separate network card that you can install and let's see if we can get it working and get the drivers loaded and get you back on the internet?
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#7
lchiv

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Thanks for your help, that did the trick.
Back surfing again on this computer.
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#8
Techextreme

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Glad to hear it's working again.

Thanks for lettin us know

:)
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