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Cannot Connect to iTunes


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#1
chelsika

chelsika

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Hello all!

I have read other topics addressing this problem, tried the solutions and nothing has helped.

Whenever I try to connect to the iTunes store to authorize my computer for my iPhone, I get the following error:

iTunes could not connect to the iTunes Store. Make sure your network is active and try again.


I went through the network connectivity diagnostics test & the first few times I did it I only got a red light on one: Secure link to iTunes store failed. I just did another one and now the 'internet connection failed' is yellow.

Here is my diagnostics results:

Microsoft Windows 7 x64 Ultimate Edition (Build 7100)
Gateway W5243
iTunes 9.0.2.25
QuickTime 7.6.5
FairPlay 1.5.23
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number A5EC4E5DEDE0B9D7

Current user is not an administrator.
The current local date and time is 2010-01-12 21:59:52.
iTunes is not running in safe mode.

Video Display Information

NVIDIA, NVIDIA GeForce 6100 nForce 405 (Prerelease - WDDM 1.0)


**** External Plug-ins Information ****

No external plug-ins installed.

iPodService not found.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {A3CE82C2-4159-42D6-B459-9A6C0BC38FAF}
Description: Realtek RTL8139/810x Family Fast Ethernet NIC
IP Address: 192.168.1.105
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Tue Jan 12 21:44:32 2010

Lease Expires: Wed Jan 13 21:44:32 2010

DNS Servers: 68.94.156.1
68.94.156.1
68.94.157.1

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: localhost:7171
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
iTunes has never successfully accessed iTunes store.



I am able to open up other web pages and surf the web fine. I had my brother try to access the iTunes store on his computer, which is connected to the same router, and his works.

The only firewall I have on my computer is Windows Firewall. At first I made sure iTunes was under allowed programs, which didn't work. Then I tried to turn the firewall completely off, still didn't work.

I have reinstalled iTunes, restarted my computer, installed it on another user account, etc. If anyone could offer some help it would be very appreciated. It's driving me crazy!
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#2
Spyderturbo007

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According to your diagnostics, iTunes reports you are using a Proxy, is there a reason for that? Can you check the other computer in your house and see if that is listed as using a Proxy server?
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#3
chelsika

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I will check with my room mate when he gets back from class and see if he is using a proxy.

Thank you for your reply and I should get back to you by tonight :)
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#4
petej728

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Before I start, I would like to say that this is not a fix I found, but one I read somewhere. Any thanks for finding this solution should go to those anonymous heroes out there who discovered it. I'm just trying to pass the info on to as many ppl as I can.

I was having the exact same problem that has been posted in various web forums. My OS is Windows Vista and my iTunes version is 9.0.1.8
The solution I found is not technical and can be tried as a first resort before going through the ball-ache of talking to techies and getting loads of computer and IP related info that most people don't understand

The Problem
I used to be able to connect to iTunes from the iTunes app on my PC without a problem and then suddennly, one day, it just stopped working. I was able to connect to all other web sites, logged onto an MMORPG without an issue. I could even connect wirelessly to iTunes from my iPod Touch. But no way through the iTunes software on the PC.
I was getting the following message:-

"One Moment Please connecting to the iTunes store....

loading..."

The dots next to the word 'loading' do appear to to be loading, but after several attempts, it just stops and freezes. Other messages I received (while trying various things) were along the lines of:-

"iTunes could not connect to the iTunes Store.
Make sure your network is active and try again"

Or there was another error about a network problem with the error code -50.

I searched and trawled through loads of forums and the like. I was asked to check IP configurations, stop Anti-virus programs, check proxy settings, check settings in Internet Explorer, turn off firewalls in Windows and on router, but none of these things worked.

I finally found a solution that worked FOR ME straight away and it was something I wish I'd found before messing around with everything else.

1. Open iTunes and then select the 'Edit' menu option and select 'Preferences'.
2. Then, select the tab labelled 'Parental Control'.
3. In the section to disable options, place a tick in the box marked 'iTunes Store'.
4. An option underneath this should now be available called 'Allow access to iTunes U'. Place a tick in this.
5. Now click on 'OK'.

This allowed me to connect to what looked like a stripped down version of the iTunes store. I then reset all of the settings and was able to connect without a problem.

Hope this helps u all.
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#5
petej728

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http://www.geekstogo...26#entry1783226
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#6
Krueg9651

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Hi Pete,

I tried to do exactly as you said.

I tried it but still getting the same message
:)
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#7
Krueg9651

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nevermind, I got it!

This is what u do
control panel
internet options
Connections tab
Click LAN Settings
uncheck "use a proxy server"
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#8
Krueg9651

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Pete is right! Do what Pete suggests first, then do what I do, then reset the settings as Pete said above. Thanks, Pete!
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