I have read other topics addressing this problem, tried the solutions and nothing has helped.
Whenever I try to connect to the iTunes store to authorize my computer for my iPhone, I get the following error:
iTunes could not connect to the iTunes Store. Make sure your network is active and try again.
I went through the network connectivity diagnostics test & the first few times I did it I only got a red light on one: Secure link to iTunes store failed. I just did another one and now the 'internet connection failed' is yellow.
Here is my diagnostics results:
Microsoft Windows 7 x64 Ultimate Edition (Build 7100)
Gateway W5243
iTunes 9.0.2.25
QuickTime 7.6.5
FairPlay 1.5.23
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number A5EC4E5DEDE0B9D7
Current user is not an administrator.
The current local date and time is 2010-01-12 21:59:52.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 6100 nForce 405 (Prerelease - WDDM 1.0)
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService not found.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {A3CE82C2-4159-42D6-B459-9A6C0BC38FAF}
Description: Realtek RTL8139/810x Family Fast Ethernet NIC
IP Address: 192.168.1.105
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Tue Jan 12 21:44:32 2010
Lease Expires: Wed Jan 13 21:44:32 2010
DNS Servers: 68.94.156.1
68.94.156.1
68.94.157.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: localhost:7171
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
iTunes has never successfully accessed iTunes store.
I am able to open up other web pages and surf the web fine. I had my brother try to access the iTunes store on his computer, which is connected to the same router, and his works.
The only firewall I have on my computer is Windows Firewall. At first I made sure iTunes was under allowed programs, which didn't work. Then I tried to turn the firewall completely off, still didn't work.
I have reinstalled iTunes, restarted my computer, installed it on another user account, etc. If anyone could offer some help it would be very appreciated. It's driving me crazy!