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USB bandwidth


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#1
Horts

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Hey everyone was wondering if you could help me ?

For many months i was able to plug my headset in and talk on my mic to friends, but now all of a suddern when i go to plug my headset in, its says i cannot use it because i do not have enough USB bandwidth ( this come up in a little popup on my tray). I find this wierd because iw as able to use it fine previously. any ideas ?



Thanks


Horts
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#2
Jack123

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01 -Horts - USB BANDWITH Headset MIC (1-13-2010)

Horts – Welcome to Geeks to Go –

For many months i was able to plug my headset in and talk on my mic to friends, but now all of a suddern when i go to plug my headset in, its says i cannot use it because i do not have enough USB bandwidth ( this come up in a little popup on my tray). I find this wierd because iw as able to use it fine previously. any ideas ?


The – Low Bandwidth Message is probably referring to the USB Data Bus Transfer Bandwidth. And not the Headset Bandwidth - --- Not enough time for complete communication between - - USB HOIST CONTROLLER and the USB DEVICE . ….

USB bandwidth is shared among the USB Devices usage. So it depends on how many USB Devices are controlled by each USB Controllers – And how many USB Controllers your system has – If you have too many USB devices being controlled by same USB Controller

But - - - - -
I need to know more about your system - - - And other details - - - before any action - - - -

Post back the answers . . . Then I will digest the data. And develop a plan . . . .

Usually what happens . . . .You end up solving the problem after you answer my questions . . . .

Describe Headset-
• Manufacturer
• Model Number
• USB ---- Wireless ---- ???
•

Describe your PC –
• Tower – Desktop – Laptop
• Quantity of USB Ports
• USB HUBs- BUS Powered – EXTERNAL Powered
• PC Manufacturer – Model –
• Motherboard – Manufacturer – Model
• Operating System – Service Pack Installed
•

What changes have you recently made - - - -concerning USB
• USB Ports
• USB HUBS
• USB DEVICES
• USB Cables
• Have you changed the Headset USB Port

Have you received & installed any PC Updates recently – Maybe an update changed /updated your Headset Driver ????
Have you added/Installed any new USB Devices? How about Games or USB Joystick ??

Jack123
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#3
Horts

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Hi

My head set is a standard logitec headset (model unknown) with the normal pink and black plugs not wireless.

PC - Tower

6 USB ports (2 at front, 4 at back)

Pc - No manufacturer

Motherboard - Asus SLI

OP - Windows XP, SP 3 installed


I dont think i have recentely installed any new drivers / software / games that have effected the headset driver... but i may be wrong.

This happerned randomly one day when i turned the pc on.

Thanks

Horts
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#4
Jack123

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02 -Horts - USB BANDWITH Headset MIC (1-14-2010)

Ok –

My head set is a standard logitec headset (model unknown) with the normal pink and black plugs not wireless.


I still not sure On ---- How your Headset is connected – [/b]USB Port[/b] OR via Phone Jacks
Connected to your Audio I/O Phone Jacks - - - Specify Colors if Phone Jack - - - -


Do you connect your headset to the –[AUDIO OUT] – & [MIC IN] – Phone Jacks ?
Or do have USB Cable connection similar to photo –

02_LOGITECH_USB_HEADSET.jpg

Thanks Jack
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#5
Horts

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They are jacks... Pink and black.

the Pink is for the mic and black is for the earphones.

the earphones work fine, just the mic doesnt with the usb bandwidth. :)
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#6
Jack123

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04 -Horts - USB BANDWITH Headset MIC (1-14-2010)

Sorry – but I had a problem understanding the – USB Bandwith Error - - and was thinking
That you had a USB malfunction - -

Now is your Sound&Audio on your Motherboard or do you have a sepreate Sound Card?

First Remove MIC Phone Jack Connection . . . Inspect Plug & cable for smashed/crimped spot
Reconnect to Pink Jack ---- Verify Plug is fully seated

Next - Try testing your Sound card using the Sound Hardware Wizard[/]

• Press Start Button
• Select & Open Control Panel
• Select & Open Sounds & Audio
• Select Voice TAB @ Top of Page
• Select Test Hardware
• Sound Hardware Wizard Page Appears
• Read Instructions – Press Next To start test


Complete test as instructed . . .

Post test results –

Next Examine
Device Manager[/b] – For Yellow Question Mark and/or Yellow Exclamation Mark

• Right Click My Computer
• Select & Click on Poperties
• Select Hardware TAB
• Select Device Manager Tab
• Expand Audio & Sounds
Look for Yellow Exclamations and/or Question Marks

Post Results

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#7
Horts

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Hey Jack

okay the results for the first test say :

" Your sound hardware cannot simultaneously play sounds and capture you voice. You can hear other people while using voice chat, but they cannot hear you. "

Second :
(see attached print screen)





Horts

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#8
Jack123

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04 -Horts - USB BANDWITH Headset MIC (1-18-2010)

OK –Thanks
Looking at your Device Manager Snapshot – I see an USB Audio Device -??
(Refer to Device Manager Photo below)

Open Device Manager – Expand -Sound – Video & Game Controllers
Double Click on –USB Audio Device – it will probably give you a list of Drivers - & possibly some description –

Next you want to expand the USB Controlers – You should see a reference to USB Audio Device??

Do you have an USB Joystick or USB Game Controller Recently Installed that uses a MIC??
That is active - - - Double Click on that Device ---
Click on Driver TAB & Details –See what Driver is used –
Then Click on Resource TAB ---See what IRQ Is being used by this device

Your Mic may be trying to use that Driver – being it is reporting an USB Error???
Was that installed just before your MIC Problem??

Look at your Task Bar – (Bottom Lower Right Screen) – Do you have – a –
Safely remove USB Hardware Icon

Is this Game Controller now active??


01_Safely_remove_usb_hardware_icon.jpg

01_Hortz_Device_Manager_2.jpg

Post back Answers -

EDITED POST DATE - 1-18-2010
Jack123

Edited by Jack123, 18 January 2010 - 08:07 AM.

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#9
Horts

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I not sure if their had been a driver installed or not, it was a while ago. but their is "safely remove hardware" button in the tray the symbolizes the same picture you had highlighted.

USB audio device : (see attached 1st)

USB controllers : (See attached 2nd)

the images may be confuseing but i dont realise how you can make them smaller images actaullay on the post like you do, so i have to scale them down and cut them so they fit into an 500k attachement.

hope they help.

Horts

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#10
Horts

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Hey again.

Beeen a little while since i heard anyhting so i thought i would add something else i found out.
the USB icon in the side try says that the usb device is the Maxtor 6Y120M0. That is my hard-drive. now that i think about it, this was not their when the microphone worked.

Is thier a driver that changed this ? or an update from windows ?
i dont know if you are familiar with the server "ventrillo" ? well i use it and this is the issue, it gives me an error message when i log in, ill paste it in to see if can help you out :

" Failed to open input device. Another program might have it open already. rc = -10 "

Could it be somethign with Div X or Direct X ?


Thanks.

Horts
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#11
Jack123

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05 -Horts - USB BANDWITH Headset MIC (1-26-2210)

Is thier a driver that changed this ? or an update from windows ?


Yes that is what I is what I am thinking – Appears that you have some – USB Device Driver installed - - - for your MIC Sound --- AUDIO

the USB icon in the side try says that the usb device is the Maxtor 6Y120M0. That is my hard-drive. now that i think about it, this was not their when the microphone worked.


I am not sure what you are referring to here??--- Are you referring to the –USB AUDIO DEVICE
In DEVICE MANAGER – that I asked you ---

If it is - - - I enhanced your – Screenshot – I added some procedure notes –
To expand & Open certain Devices - - Please do so ---
And when you Open the USB DEVICE – I need you to examine the USB AUDIO DEVICE –Driver
By - (See Screenshot below)

01_Hortz_DEVICE_MANAGER_4_copy.jpg

• First clicking on the Driver Tab – (Top of Page)
• Then - click on the DRIVER DETAILS TAB – (Middle of Page)

Now take New Screenshot - using ALT Key + Print SCRN Key and paste in your PHOTO
Program - - And –SAVE AS ---- JPG Extension File -- - -Smaller file than –BMP

Might want to crop photo - (Just capture enough width)

Just Upload the JPG File …The website will adjust the Uploading size automatically – You may have to Click on the File - - -in the Manage Upload File Window above the – UPLAOD Tab
In order to insert the screenshot - - -

I suspect that it will be an USB Driver for your Hard drive - - & it may also be related to the Unknown
Device that is shown in Device Manager - -

It is kind of hard to give instructions – by what I am seeing on a screenshot – we will try this again – next time I may have to have you use – System Report – from the Control Panel - - Lets see what we get this time - -

Jack123
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#12
Horts

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Okay...

"I am not sure what you are referring to here??--- Are you referring to the –USB AUDIO DEVICE
In DEVICE MANAGER – that I asked you --- " (please see attachement number3 )


Human Interface ( attachment number1 )


Unknown Drive (attachment number 2 )

USB drivers (attachment "untitled" )


i hope this helps :S

Attached Thumbnails

  • number3.JPG
  • number2.JPG
  • number1.JPG
  • untitled.JPG

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#13
Jack123

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06-Horts - USB BANDWITH Headset MIC (1-28-2210)

Ok – Looks like you have mastered - Screenshot Management –

Tell me more about the – Maxtor 6Y120MO – Hard drive – You said it was not there before??
• All the info I have located – Indicates it is a 120Gb – Internal SATA drive - - - Not a USB External Drive as implied by Device Manager ??
• Is it an Internal Sata – External Sata Drive – or External USB ?????
• Open – My COMPUTER – Tell me what Hard Disk Drives are listed – THEN
• Tell me what Devices with Removable Storage – are listed – where is this 6Y120MO

It really appears that your AUDIO SOUND – DRIVER is a system32 usbstorage.sys ??/

The best thing for you to do - - - Go to the following website - - and update your Drivers
Look around on website for help - - -

Ventrillo server
http://www.ventrilo.com/about.php

FAQ http://www.ventrilo.com/faq.php

SETUP http://www.ventrilo.com/setup.php

Are you playing games On Line using Ventrillo?? And also do you have an USB GAME CONTROLLER - -


Jack123

Edited by Jack123, 31 January 2010 - 04:39 PM.

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#14
Horts

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Hey again,

It is an internal sata hard drive yes.

When i look into my computer under hard drives. it only shows 1 hard drive. (see attached file "hardDrive") could it have something to do with my Anti-virus and a "backup drive" it supplies. come to think of it, this has happernd since i have installed Norton 360, also when i installed this it stoped the use of my cd-rom drive for a whileuntill i deleted a file it created somewhere deep in my computer. (just a thought)

Yes i do think that is my Sound driver, i dont understand the USB bit of that text though (system32 usbstorage.sys[/b]), i have on board sound and dont plug anything in apart form my speakers which are "plugs" and not a USB connection.

i lookd on the vent website and couldnt find any drivers. but i dont think it is a vent issue i think its my pc, am i wrong ?


Yes i am playing games online, but i dont use a USB games controller.

THanks

Horts

Attached Thumbnails

  • HardDrive.JPG

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#15
Jack123

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07-Horts - USB BANDWITH Headset MIC (2-1-2210)

Yes i do think that is my Sound driver, i dont understand the USB bit of that text though (system32 usbstorage.sys[/b]), i


When i look into my computer under hard drives. it only shows 1 hard drive. (see attached file "hardDrive") could it have something to do with my Anti-virus and a "backup drive" it supplies. come to think of it, this has happernd since i have installed Norton 360, also when i installed this it stoped the use of my cd-rom drive for a whileuntill i deleted a file it created somewhere deep in my computer. (just a thought)


Well that is interesting – that this Norton 360 Backup Drive – is shown in – My Computer –
This is an – ON LINE STORAGE – I guess it is a Virtual Drive ?? Because I do not
See it in – Device Manager

Tell me more of this CD-rom file that you deleted - -

Also did you use the Norton 360 Drive to backup your files??

This is relative to your MIC Problem . .. I have to do more research so if you can
Provide me with information concerning this Norton Backup Drive . . .

_______________________________________________

You should be able to – update the MIC driver in Device Manager . . but I am I am reluctant (Gun Shy??)
To instruct you --- Let me inquire for some assistance ---

Thanks for the latest info
Jack123
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