Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Windows SP2 Update/ Windows Explorer crashing


  • Please log in to reply

#1
midknight1

midknight1

    New Member

  • Member
  • Pip
  • 3 posts
I have two ongoing problems with a seperate laptop. The first problem, my laptop cannot update to SP2. Keeps giving me access denied need permission from user. I'm the user. Also my Itunes can't update either.
The second problem is windows explorer keeps crashing after i downloaded a bad video file. The file is on my desktop and there is no way to delete it because windows keeps reseting itself... non-stop, even in safe mode.
Any ideas would be greatly appreciated.
  • 0

Advertisements


#2
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts

The file is on my desktop and there is no way to delete it because windows keeps reseting itself... non-stop, even in safe mode.


What do you mean exactly by resetting itself? Is it rebooting or freezing or are you getting a BSOD?
  • 0

#3
midknight1

midknight1

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts
it says: windows explorer has stopped working.
windows explorer is restarting.
Continous on and off. it won't let me access anything.
  • 0

#4
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Hmmm not a good sign.
Well since nothing is going to be able to happen in Normal or Safe mode we are going to have to work on this outside of windows.
Let's start with some scans and see what pops up at us.
Let's see if we can get rid of that video since that is the problem child. This means you will need to create a Linux Live CD to get to the files without being in windows. Now I need you to make the disk and then get to the Puppy desktop. From there locate the bad video and delete it. Hopefully since you won't be using Windows the window will not flash on you.

Get Puppy Linux from my signature below...Get puppy-2.16-seamonkey-fulldrivers.iso download it and burn it to cd
..
if you don't have a burning program that will burn .ISO files get Burncdcc from my signature...it is a small FAST no frills iso burning program...

NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start BurnCDCC
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its puppy-2.16-seamonkey-fulldrivers.iso
3. Select the ISO file
4. click on Start

make sure in the bios the cd drive is the first boot device....

put the cd in the cd drive..boot your computer....puppy will boot and run totally in ram...if your hardware is is good working order you will know...
after you get it running and your at the desktop...you take the puppy linux cd out and then you can use the burner to copy all your data to cd/dvds
you can also use it to backup your data to a external usb harddrive..just have it hooked to the computer when you boot up with puppy...

==========================
quick guide for saving data...music..files on a system that will not boot using puppy Linux..


after you get to puppy desktop..
click on the drives icon...looks like a flash drive...top row..it will list all the drives connected to

your computer...

click on the red icon for the drive you want to mount...in this case its a flash drive ...puppy will

mount the drive..the drive icon turns green when its mounted...
minimize the drives mounter window..you will need it again in a few minutes..
drag the right edge of it sideways to shrink it to its narrowest size...about half the width of the screen...then drag the window to the right edge of the screen...

now click on the icon that looks like a filing cabinet (kind of yellow) on the main drive...it should
already be green..
you will see a list of all the folders on the main drive Usually your C: drive..shrink that window to
the narrowest you can..about half the width of the screen...drag that window to the left side of the screen...
at this point you should have 2 windows open on your desktop..the flash drive on the right side..
go back to the folders on the C: drive...click on the documents and settings folder...then your user
name or all users..find the folders that has your data..
drag and drop the folder with the data you want to make copies of to the flash drive window...

your options are to move ..copy ect...JUST COPY..if its to big you will have to open the folder and
drag and drop individual files until the flash drive is full...(I have a 120 GB external USB drive for
big data recovery jobs and a 4 GB flash drive for the smaller jobs)..after you get the files copied to
the flash drive...
Click on the drives mounter you minimized earlier
UNMOUNT THE FLASH DRIVE by clicking on the green icon..you will once in awhile get error messages when
unmouting the drive..ignore them..when the flash drive icon turns red again its safe to remove the
flash drive..trot on over (stroll if you want to look cool) to another computer and plug in the flash

drive and copy all the data files ( I drag and drop) to the other computer..
make sure the other computer can read them...

now delete the data on the flash drive...take it back to the misbehaving computer and plug it in

again..click on the drives icon again and repeat until you have all your data transferred to the working
system..

Thanks to happyrock

Edited by rshaffer61, 13 January 2010 - 06:58 PM.

  • 0

#5
midknight1

midknight1

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts
thank you... will try. will keep you updated if it works.
  • 0

#6
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
No problem i will continue to monitor this topic for your reply.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP