[patfan4lif]

I began getting virus protection pop ups. I tried running my Mcafee virus scan but it won't load. I tried running Malwarebytes, it wont run. I came to your site and followed the Malware and Spyware Cleaning Guide. I can download these short programs but they do not complete running. I do have hijack this on my desktop and that seems to be the only thing that will run. Can you help?

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DO NOT use any TOOLS such as Combofix, SmitfraudFix, Vundofix, or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Stay with this topic until I give you the final 'All clean' post.


Vista users:
1. These tools MUST be run from the executable. (.exe)
2. With Admin Rights (Right click, choose "Run as Administrator") every time you run them


1) exeHelper
Please download exeHelper to your desktop.
Double-click on exeHelper.com to run the fix.
A black window should pop up, press any key to close once the fix is completed.
Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).


Now see if Malwarebytes (MBAM) will run.

[ldtate]

DO NOT use any TOOLS such as Combofix, SmitfraudFix, Vundofix, or HijackThis fixes without supervision.

Doing so could make your pc inoperatible and could require a full reinstall of your OS, losing all your programs and data.

Stay with this topic until I give you the final 'All clean' post.


Vista users:
1. These tools MUST be run from the executable. (.exe)
2. With Admin Rights (Right click, choose "Run as Administrator") every time you run them


1) exeHelper
Please download exeHelper to your desktop.
Double-click on exeHelper.com to run the fix.
A black window should pop up, press any key to close once the fix is completed.
Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).


Now see if Malwarebytes (MBAM) will run.

[ldtate]

Due to lack of feedback, this topic has been closed.

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