Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Is that you, motherboard?


  • Please log in to reply

#1
dscdsc

dscdsc

    Member

  • Member
  • PipPip
  • 12 posts
Hello. Hope you're all well.

I am trying to fix my mates computer.

Initially it was looping at the boot but I helped him work out that this was because he has a usb keyboard. Using my normal one got him into windows.

However, now we discover that the usb ports arent working, the floppy drive is not recognised and the ethernet thing isnt either so no internet.

http://img29.imagesh...18/60930605.png

http://yfrog.com/0e89746676p

and the raid controller too, although i'm unsure what that is.



I ran Belarc. It tells me this.

Windows XP Professional Service Pack 2 (build 2600)
Install Language: English (United States)
System Locale: English (United States) MICRO-STAR INTERNATIONAL CO., LTD KM400-8235
Enclosure Type: Desktop
Processor a Main Circuit Board b
1.75 gigahertz AMD Duron
128 kilobyte primary memory cache
64 kilobyte secondary memory cache
Not hyper-threaded Board: MICRO-STAR INTERNATIONAL CO., LTD MS-7061
Bus Clock: 167 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 07/28/2004
Drives Memory Modules c,d
81.95 Gigabytes Usable Hard Drive Capacity
42.91 Gigabytes Hard Drive Free Space

HL-DT-ST DVD-RAM GSA-H22N [CD-ROM drive]

Maxtor 6Y080L0 [Hard drive] (81.96 GB) -- drive 0, s/n Y2J78HCE, rev YAR41BW0, SMART Status: Healthy 512 Megabytes Usable Installed Memory

Slot 'A0' has 256 MB
Slot 'A1' has 256 MB
Local Drive Volumes


c: (NTFS on drive 0) 81.95 GB 42.91 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
new user 13/01/2010 20:25:55 (admin)
local system accounts
Administrator never (admin)
Guest 08/05/2009 11:36:11
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

Canon BJC-1000 on LPT1:
Canon Bubble-Jet BJC-1000 on LPT1:
EPSON BX300F Series on USB002
EPSON Stylus C44 Series on LPT1:
Microsoft XPS Document Writer on XPSPort:
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller NVIDIA GeForce FX 5200 [Display adapter]
Acer AL1916W [Monitor] (19.1"vis, s/n L800C0014020, April 2007)
Bus Adapters Multimedia
None detected Vinyl AC'97 Codec Combo Driver (WDM)

I tried looking for the motherboard and came to this page. I dont know whether these are right.

http://eu.msi.com/in...amp;prod_no=589

I hope this is enough information. Please help my friend get back online.
  • 0

Advertisements


#2
Binky_Winky

Binky_Winky

    New Member

  • Member
  • Pip
  • 3 posts
Sounds like a driver issue. Try installing the drivers for the motherboard, i assume the ethernet port and the usb ports are directly into the back?

USB drivers are generally supplied by windows updates, so check that everything is up to date. If the drivers arent the issue, report back.

If that page is what your mobo is, then all the drivers are there. simply download them and transfer them by CD as your USB slots arent working.

Edited by Binky_Winky, 14 January 2010 - 11:19 AM.

  • 0

#3
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
There is a order in which to install the drivers.
Motherboard chipset should always be the first one you install.
Video
Network
USB
Sound

Since most are working then your order would be

Chipset
Network
Usb


Do you not have the motherboard drivers disk? If not then download all the drivers for the motherboard and then burn them to a disk for future use.
If you have the 4 in 1 that should take care of the majority of your driver problems.
  • 0

#4
dscdsc

dscdsc

    Member

  • Topic Starter
  • Member
  • PipPip
  • 12 posts
Thankyou for your replies.

Those drivers look like they should be the right ones then, yes?
  • 0

#5
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Without knowing the exact model of your motherboard I can't tell you.
Can you open the system and read the motherboard number that is printed on it?
Desktop or laptop and is there a warranty still active on the system?
  • 0

#6
dscdsc

dscdsc

    Member

  • Topic Starter
  • Member
  • PipPip
  • 12 posts
I see. Yes, I took some numbers down before, but I assumed that that's what Belarc was for.

N1966, this is something to do with safety in Australia, i think i read.

KM4M-V

KM4M-VB0410015737

Do i need to go deeper into all those wires to look for more numbers?
  • 0

#7
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Yep that be the drivers you want. Try the 4 in 1 first and see if it will resolve your issue.
  • 0

#8
dscdsc

dscdsc

    Member

  • Topic Starter
  • Member
  • PipPip
  • 12 posts
Hello.

The 4in1 went on ok, got rid of the yellow ? by RAID in Device Manager.

The LAN will not however, returning the message "Can not find proper NIC".

It looks like they may be drivers for a card or adapter, not the intergrated(?) thing.

Help, please and thankyou.
  • 0

#9
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Look at the back of the system and let me know is the Network connector in a slot or is it next to the sound connectors or the USB connectors?
  • 0

#10
dscdsc

dscdsc

    Member

  • Topic Starter
  • Member
  • PipPip
  • 12 posts
I should have been clearer.

Its not a separate card, its integrated.

As is the sound and usb.

like this:
http://www.mattcutts...es/gpc-back.jpg

Its not one of the slots at the bottom, its with everything else in the top.

Edited by dscdsc, 15 January 2010 - 01:57 PM.

  • 0

Advertisements


#11
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Ok then go back to the site you referenced in your first post and there the first category is VIA 10/100 LAN Drivers
That should be the network driver, just click on the XP 32 bit and install it. Let me know if this resolves the issue then.

Edited by rshaffer61, 15 January 2010 - 02:06 PM.

  • 0

#12
dscdsc

dscdsc

    Member

  • Topic Starter
  • Member
  • PipPip
  • 12 posts
this page?:

http://eu.msi.com/in...amp;prod_no=589

thats it. thats the one that wont work. "Can not find proper NIC".
  • 0

#13
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
Try this one HERE
Scroll tot he bottom of the page and type in the verification word.
Then on next page get the last one in the list of mirrors to download from.

Edited by rshaffer61, 15 January 2010 - 02:20 PM.

  • 0

#14
dscdsc

dscdsc

    Member

  • Topic Starter
  • Member
  • PipPip
  • 12 posts
Ok.

I have it. I had found it before but there were no setup programmes.

What do I do with it now that the folder is on the pc were trying to fix?

edit: whilst waiting for you ive been in the device manager and ticked "show hidden devices" which has revealed a long list of network adapters, but i think these are perhaps to do with various mobile phones and
a card with 2 old dial up holes and nothing else in it. Its not an adapter im trying to fix but the onboard integrated "hole".

Edited by dscdsc, 15 January 2010 - 02:49 PM.

  • 0

#15
rshaffer61

rshaffer61

    Moderator

  • Moderator
  • 34,114 posts
since there is no setup then what you would need to do is go into Device Manager and on the network adapter right click and then click on Update Driver. When it ask where to update from point it toward the driver you just downloaded.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP