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IE cannot display the webpage


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#1
wysiwyg2008

wysiwyg2008

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Hello,

We have had a new laptop for xmas which is connected to a router wirelessly, it was all set up correctly and has been working until last night. Now whenever I connect to internet explorer I get a blank screen that just says 'Internet explorer cannot display the webpage'.

I have tried the diagnose connection problems which said there were no problems, and I've tried resetting the network adapter "wireless network connection" in the network diagnostic screen but still have had no luck. And Ive already tried the basics, resetting the router, clearing temp internet files and trying to connect using the ethernet wire I use to connect the desktop pc.

I'm pretty sure it may be Comodo firewall that has caused the problem as it had an alert shortly before the problems, but I said to allow. My phone can connect to the router with no problems so it isnt the router where the problem lies.

The laptop also managed to do update windows so it must be able to connect to get those, although comodo couldn't update as it told me there was no internet connection

What else can I try?

Many thanks

Edited by wysiwyg2008, 15 January 2010 - 08:41 AM.

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#2
Broni

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1. Click Start>Run (Start>"Start search" in Vista).

2. Type in (or copy and paste):

cmd /c ping google.com>%temp%\$.$&notepad %temp%\$.$

and press Enter.

3. Notepad will open.

4. Copy all text in Notepad ([Ctrl-A], then [Ctrl-C]), and then post it (paste = [Ctrl-V]) in your next reply.
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#3
wysiwyg2008

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Hi Broni

Ok, the result I've got is:

Pinging google.com [209.85.229.103] with 32 bytes of data:
Reply from 209.85.229.103: bytes=32 time=94ms TTL=49
Reply from 209.85.229.103: bytes=32 time=108ms TTL=49
Reply from 209.85.229.103: bytes=32 time=102ms TTL=49
Reply from 209.85.229.103: bytes=32 time=103ms TTL=49

Ping statistics for 209.85.229.103:
Packets: Sent = 4, Recieved = 4, Lost = 0 (0%loss),
Approximate round trip times in mill-seconds:
Minimum = 94ms, Maximum = 108ms, Average = 101ms
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#4
Broni

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So, you definitely have connection and there is something wrong with IE.
Please, download and install Firefox and see, if you can browse.
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