[Trixiebell]

Hi

Recently I've been having problems booting up, I get a blank screen and when I reset it I have to choose 'Last known good configuration' (XP) to get it to start. Is there anything I can do to find out why this is happening? I've run AVG, Spybot and Adaware, I'm all clean.

Any ideas?

Trixie

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hmm, looks like a file that is nessasary for windows to boot up is gone! but xp has a feature called repair installation, what you should do is enter in the windows xp disk at your boot up, and from the menu select repair installation and follow the instructions from there, hopefully it should fix ur problem

[Hemal]

hmm, looks like a file that is nessasary for windows to boot up is gone! but xp has a feature called repair installation, what you should do is enter in the windows xp disk at your boot up, and from the menu select repair installation and follow the instructions from there, hopefully it should fix ur problem

[Trixiebell]

Hi Sox

Tried the XP disk, the only option it gave me was to reset to factory settings, which I presume would wipe everything I have???

Trixie

[Hemal]

basically, more like the settings you have for things like your browsers and mailing accounts and other stuff that you set when your computer came to you, what you can try is to get into safe mode and then run a Hijackthis log for us

Reboot in safe mode (by tapping F8 at startup and select safe mode from the menu).
then after you get into safe mode
Let us take a closer look at what is running on your PC. We'll need you to use a free diagnostic tool (HiJackThis) and post a log back here with the results.

Click the HijackThis Guide in my signature, download it and follow the instructions in the guide.

Most of what it lists will be harmless or even essential, DO NOT delete or modify anything yet! Someone will be along to tell you what steps to take after you post the contents of the scan results.

[Trixiebell]

Hi Sox

Appreciate the help, I'm reluctant to reset factory settings, it was [bleep] trying to get SP1 on 56k dial-up, I don't think I would have the heart to reset all settings either having just set everything up for firefox and thunderbird so if there is another way....

here's my HJT log

Logfile of HijackThis v1.97.7
Scan saved at 09:52:28, on 28/07/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Hijackthis\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.tiscali.co.uk/tiny/
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\RealBar.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: URL Monitor1 - {7DAFD8A1-A6F8-11D3-9B51-0000E85300BA} - C:\PROGRA~1\ROBINS~1\GetIt\IEHlpObj.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: REALBAR - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\RealBar.dll
O3 - Toolbar: QuickSearch Search Bar - {82315A18-6CFB-44a7-BDFD-90E36537C252} - C:\Program Files\QuickSearch\QuickSearchBar1_27.dll
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Zone Labs Client] C:\PROGRA~1\ZONELA~1\ZONEAL~1\zlclient.exe
O4 - HKLM\..\Run: [AVG_CC] C:\Program Files\Grisoft\AVG6\avgcc32.exe /startup
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\realsched.exe -osboot
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://www.freeserve.com/
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zon...ry/msgrchkr.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macr...director/sw.cab
O16 - DPF: {17163BB4-107E-11D4-9B76-006097DF2317} (EABootStrap Class) - http://www.ea.com/do...trap/iegils.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zon...MineSweeper.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) - https://webresponse....iveX/winrep.cab
O16 - DPF: {525A15D0-4938-11D4-94C7-0050DA20189B} (SnoopyCtrl Class) - http://www.ea.com/do...py/iesnoopy.cab
O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} (GSDACtl Class) - http://launch.gamesp...nch/alaunch.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...StatsClient.cab
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://212.98.46.120...sCamControl.ocx
O16 - DPF: {94837F90-A2CA-4A8A-9DA0-B5438EC563EA} (WildTangent Active Launcher) - http://install.wildt...uncherSetup.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupd...7998.7350694444
O16 - DPF: {AB29A544-D6B4-4E36-A1F8-D3E34FC7B00A} - http://install.wildt...stx/install.cab
O16 - DPF: {AE9DCB17-F804-11D2-A44A-0020182C1446} (IntraLaunch.MainControl) - file://D:\SuperCD\IntraLaunch.CAB
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real...ArcadeRdxIE.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macr...ash/swflash.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zon...ireShowdown.cab

Trixie

[admin]

Try this link:

How to Troubleshoot Using the Msconfig Utility:
http://support.micro...kb;en-us;281965