[phillyb018]

when i check for my modem in system info. there is nothing listed. also my modem is on COM 3 and in device mgr. under COM and Ports. there is no COM 3 listed.

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Which make and model is your modem.

Which type of connection do you use

[Retired Tech]

Which make and model is your modem.

Which type of connection do you use

[phillyb018]

Creative modem blaster DI5652-1 V.92. dial up connection.

[Samm]

As your modem is a PCI one (ie internal) then its normal for it to be using a virtual COM port (ie 3, 4 or 5).

Does your modem appear anywhere in device manager?

[phillyb018]

yes, it appears in device manager but if i run system info and look at the modem category there is nothing listed.

[Samm]

Have you run the modem diagnostic? - in XP go to control panel -> phones & modems. Click on your modem in the list to select it & click on the diagnostic button. This will query the modem. If it responds after a few seconds with a list of AT commands, then the modem is working. (or strictly speaking, its communicating with the rest of the system).

If there are no modems listed in Phones & Modems or if an error message is returned, let me know.

[phillyb018]

05-19-2005 03:44:16.778 - File: C:\WINDOWS\system32\tapisrv.dll, Version 5.1.2600
05-19-2005 03:44:16.778 - File: C:\WINDOWS\system32\unimdm.tsp, Version 5.1.2600
05-19-2005 03:44:16.788 - File: C:\WINDOWS\system32\unimdmat.dll, Version 5.1.2600
05-19-2005 03:44:16.788 - File: C:\WINDOWS\system32\uniplat.dll, Version 5.1.2600
05-19-2005 03:44:16.929 - File: C:\WINDOWS\system32\drivers\modem.sys, Version 5.1.2600
05-19-2005 03:44:16.929 - File: C:\WINDOWS\system32\modemui.dll, Version 5.1.2600
05-19-2005 03:44:17.570 - File: C:\WINDOWS\system32\mdminst.dll, Version 5.1.2600
05-19-2005 03:44:17.570 - Modem type: Creative Modem Blaster PCI Value DI5652-1
05-19-2005 03:44:17.570 - Modem inf path: oem1.inf
05-19-2005 03:44:17.570 - Modem inf section: ModemX
05-19-2005 03:44:17.570 - Matching hardware ID: pci\ven_14f1&dev_2f00&subsys_1055148d
05-19-2005 03:44:17.930 - 57600,8,N,1, ctsfl=1, rtsctl=2
05-19-2005 03:44:17.930 - Initializing modem.
05-19-2005 03:44:17.930 - DSR is low while initializing the modem. Verify modem is turned on.
05-19-2005 03:44:17.940 - Send: AT<cr>
05-19-2005 03:44:17.940 - Recv: <cr><lf>OK<cr><lf>
05-19-2005 03:44:17.940 - Interpreted response: OK
05-19-2005 03:44:17.950 - Send: AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2<cr>
05-19-2005 03:44:18.100 - Recv: <cr><lf>OK<cr><lf>
05-19-2005 03:44:18.100 - Interpreted response: OK
05-19-2005 03:44:18.110 - Send: ATS7=60M1+ES=3,0,2;+DS=3;+IFC=2,2;X3<cr>
05-19-2005 03:44:18.120 - Recv: <cr><lf>OK<cr><lf>
05-19-2005 03:44:18.120 - Interpreted response: OK
05-19-2005 03:44:18.120 - Waiting for a call.
05-19-2005 03:44:18.130 - Send: at+vcid=1<cr>
05-19-2005 03:44:18.150 - Recv: <cr><lf>OK<cr><lf>
05-19-2005 03:44:18.150 - Interpreted response: OK
05-19-2005 03:44:18.160 - Send: ATS0=0<cr>
05-19-2005 03:44:18.170 - Recv: <cr><lf>OK<cr><lf>
05-19-2005 03:44:18.170 - Interpreted response: OK
05-19-2005 03:44:18.170 - 115200,8,N,1, ctsfl=1, rtsctl=2
05-19-2005 03:44:18.170 - Initializing modem.
05-19-2005 03:44:18.170 - DSR is low while initializing the modem. Verify modem is turned on.
05-19-2005 03:44:18.180 - Send: AT<cr>
05-19-2005 03:44:18.190 - Recv: <cr><lf>OK<cr><lf>
05-19-2005 03:44:18.190 - Interpreted response: OK
05-19-2005 03:44:18.201 - Send: AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2<cr>
05-19-2005 03:44:18.351 - Recv: <cr><lf>OK<cr><lf>
05-19-2005 03:44:18.351 - Interpreted response: OK
05-19-2005 03:44:18.361 - Send: ATS7=60M1+ES=3,0,2;+DS=3;+IFC=2,2;X3<cr>
05-19-2005 03:44:18.371 - Recv: <cr><lf>OK<cr><lf>
05-19-2005 03:44:18.371 - Interpreted response: OK
05-19-2005 03:44:18.371 - Dialing.
05-19-2005 03:44:18.381 - Send: ATDT###-####<cr>
05-19-2005 03:44:41.504 - Recv: <cr><lf>+MCR: V92<cr><lf>
05-19-2005 03:44:41.504 - Interpreted response: Informative
05-19-2005 03:44:41.504 - Recv: <cr><lf>+MRR: 46667<cr><lf>
05-19-2005 03:44:41.504 - Interpreted response: Informative
05-19-2005 03:44:42.105 - Recv: <cr><lf>+ER: LAPM<cr><lf>
05-19-2005 03:44:43.467 - Interpreted response: Informative
05-19-2005 03:44:43.467 - Recv: <cr><lf>+DR: V44<cr><lf>
05-19-2005 03:44:43.467 - Interpreted response: Informative
05-19-2005 03:44:43.467 - Recv: <cr><lf>CONNECT 46667<cr><lf>
05-19-2005 03:44:43.467 - Interpreted response: Connect
05-19-2005 03:44:43.467 - Connection established at 46667bps.
05-19-2005 03:44:43.467 - Error-control on.
05-19-2005 03:44:43.467 - Data compression on.
05-19-2005 03:45:13.470 - Read: Total: 41992, Per/Sec: 1396, Written: Total: 19604, Per/Sec: 650
05-19-2005 03:47:13.473 - Read: Total: 90491, Per/Sec: 404, Written: Total: 28946, Per/Sec: 77

here is my modem log

[Samm]

That all appears to be working. The DSR (data set ready) signal is apparently low but this isn't preventing it from connecting & shouldn't be a problem.

Are you still having problems with the modem?

[phillyb018]

i can connect but i do not have microsoft dDUN installed and netzero says that i need that to connect on dial up to have a good connection. i get disconnected frequently and an error 20.

[Samm]

DUN can be installed from add/remove programs->windows components in control panel. It will probably ask you for the XP CD though.

OK, so you can connect to the net but you get frequently disconnected. Here are some possible reasons for this you can check out :

1. Check the timeout parameter - ie 'disconnect if idle' setting, and disable it.

2.Do you have call waiting on the phone line? This can cause a connection to terminate.

3. Line noise. If the phone line/sockets are old or worn, this can cause a modem to disconnect if it's bad enough.

4. Also, open control panel->network. Highlight Dialup adapter & select properties. On the Advanced tab, select 'Record a log file' & change it's setting to YES.
This will keep a text file log called ppplog.txt.
Connect to the net & use as normal and wait to be disconnected. Repeat a second time if you wish, in case there is more than one cause.
While disconnected from the net, locate & open the ppplog file & have a read through.

NB When the problem you are having has finally been solved, remember to disable the log recording as this file will get quite large after a while.

5. Disable XP's firewall, it's as much use as a chocolate fireguard anyway.
Also, let me know what other programs you have running in the background.