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Microsoft word won't print on HP J4680


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#1
yooperlynne

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I am using microsoft word from Office 97. My operating system is Windows XP. I can't print on HP J4680. It goes to the printer que but never prints. No error messages. I can print from notebook and other programs.
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#2
Robin Hood

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Hey yooperlynne. :)

Is your printer driver up to date? I understand that other programs print fine, but a defective/out of date printer driver could be part of the problem. I would recommend updating the printer driver and see if there is an improvement.

Go here for the latest drivers and software for your printer:

http://h10025.www1.h...product=3692888

Let us know if you still have the same problem or if it fixes it. :)
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#3
yooperlynne

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I uninstalled and reinstalled the entire program and everything seems to be working great. Thanks for the advice.
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#4
Robin Hood

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You are very welcome. :)

Glad I could help. :)
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