[puresunshine1]

Hi my mom's computer is having a few problems:
1. Runs slow
2. a blue screen pops up that says something like dumping physical memory. This causes the computer to restart itself.

Edited by Essexboy, 16 January 2010 - 04:44 PM.

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Hello puresunshine1.... Welcome to GeeksToGo,

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
Please understand we are all volunteers and we are not here all the time. Sometimes it may be a extended amount of time to get back to you. If it has been more then 3 days please shoot me a PM and I will try to get back to you quickly then.

Let's get a look at the error first.
Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program

[rshaffer61]

Hello puresunshine1.... Welcome to GeeksToGo,

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
Please understand we are all volunteers and we are not here all the time. Sometimes it may be a extended amount of time to get back to you. If it has been more then 3 days please shoot me a PM and I will try to get back to you quickly then.

Let's get a look at the error first.
Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program

[puresunshine1]

==================================================
Dump File : Mini011610-06.dmp
Crash Time : 1/16/2010 5:51:55 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x49e9c153
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x804d9afa
Caused By Driver : w22n51.sys
Caused By Address : w22n51.sys+69154
File Description : Intel® Wireless LAN Driver
Product Name : Intel® Wireless LAN Adapter
Company : Intel® Corporation
File Version : 80012-9000 Driver
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini011610-06.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini011610-05.dmp
Crash Time : 1/16/2010 5:47:39 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x49ec0153
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x804d9afa
Caused By Driver : w22n51.sys
Caused By Address : w22n51.sys+69154
File Description : Intel® Wireless LAN Driver
Product Name : Intel® Wireless LAN Adapter
Company : Intel® Corporation
File Version : 80012-9000 Driver
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini011610-05.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini011610-04.dmp
Crash Time : 1/16/2010 5:15:54 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x49eed153
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x804d9afa
Caused By Driver : w22n51.sys
Caused By Address : w22n51.sys+69154
File Description : Intel® Wireless LAN Driver
Product Name : Intel® Wireless LAN Adapter
Company : Intel® Corporation
File Version : 80012-9000 Driver
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini011610-04.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini011610-03.dmp
Crash Time : 1/16/2010 4:49:19 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x49eb1153
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x804d9afa
Caused By Driver : w22n51.sys
Caused By Address : w22n51.sys+69154
File Description : Intel® Wireless LAN Driver
Product Name : Intel® Wireless LAN Adapter
Company : Intel® Corporation
File Version : 80012-9000 Driver
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini011610-03.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini011610-02.dmp
Crash Time : 1/16/2010 3:21:26 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x49eee153
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x804d9afa
Caused By Driver : w22n51.sys
Caused By Address : w22n51.sys+69154
File Description : Intel® Wireless LAN Driver
Product Name : Intel® Wireless LAN Adapter
Company : Intel® Corporation
File Version : 80012-9000 Driver
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini011610-02.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini011610-01.dmp
Crash Time : 1/16/2010 1:43:22 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x49f7b153
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x804d9afa
Caused By Driver : w22n51.sys
Caused By Address : w22n51.sys+69154
File Description : Intel® Wireless LAN Driver
Product Name : Intel® Wireless LAN Adapter
Company : Intel® Corporation
File Version : 80012-9000 Driver
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini011610-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

==================================================
Dump File : Mini103108-01.dmp
Crash Time : 10/31/2008 7:47:18 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xeea06bc9
Parameter 3 : 0xed64d1e0
Parameter 4 : 0x00000000
Caused By Driver : SPBBCDrv.sys
Caused By Address : SPBBCDrv.sys+3bbc9
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini103108-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
==================================================

[rshaffer61]

Hmmm interesting. Do you have wireless internet on that system?

[puresunshine1]

yes

[rshaffer61]

OK well that seems to be where all the BSOD's are originating from.
Is this the system you are typing from or is it different?
I want to take the wireless adapter out and then work on the system. If you can't do that then lets work on the slowness then. Please do the following and reply back with the requested logs or pics.

Lets see what you have in your startup

Please click on
Start and then to Run
Type in msconfig and press Enter
Now click on Startups
Then uncheck everything and restart.
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
If system boots correctly and is running smoothly and faster then we have a startup problem
Try going back into msconfig and check one item and reboot
Keep doing that till you have found the problem or all are finally checked.
Post back with the results



Download Autoruns from the link in my signature below:
1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Remove any entries that mention "File Not Found" by right-clicking the entry and select Delete.
5: Go to File then to Export As or Save in some versions.
6: Save AutoRuns.txt file to known location like your Desktop.
7: Attach to your next reply.


Download and install Free Everest Home Edition
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.
Click the + by computer, click on Sensor. Get a screenshot and post it so I can check your temps and voltages...

DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"
[attachment=37994:Everest.GIF]


Download Speedfan (The download link is to the right), and install it. Once it's installed, run the program and post here the information it shows.
The information I want you to post is the stuff that is circled in the example picture I have attached.
To make sure we are getting all the correct information it would help us if you were to attach a screenshot like the one below of your Speedfan results.

To do a screenshot please have click on your Print Screen on your keyboard.

• It is normally the key above your number pad between the F12 key and the Scroll Lock key
• Now go to Start and then to All Programs
• Scroll to Accessories and then click on Paint
• In the Empty White Area click and hold the CTRL key and then click the V
• Go to the File option at the top and click on Save as
• Save as file type JPEG and save it to your Desktop
• Attach it to your next reply

[puresunshine1]

My mother has gone out of town with the computer. So if you have to close the topic I understand I will try and reopen it when she returns

[rshaffer61]

Nope, we don't close topics here and whenever you are ready to resume just post and we will continue from where we have left off.