[HatingMyPCRightNow]

Good evening,

I downloaded McAfee Internet Security that was offered through Bank of America yesterday and now my desktop will not allow me on the computer.

I turn it on tonight and a message pops up saying that Worm.win32.netsky has affected my computer and a full scan should be done. I click scan then try to access the internet but it says the connection is limited or not connected. I hop on to my work laptop (which I'm typing this right now) and let McAfee scan the system.

Two hours into the scan, my PC shuts off. I restart the computer and again it states that Worm.win32.netsky has affected my computer and a full scan should be done. I clicked OK and then it states that TrojanSPM/LX is detected. All of a sudden, a pop up titled Multimedia Card Reader says "resource is not enough", a green screen replaces my wallpaper and it is followed by a pop-up stating NT Authority/System is shutting down my PC in 60 secs. Then it restarts and repeats everything all over again.

I can not even get to the desktop without the computer shutting down on me.

Please Geeks-to-go tell me how I can save my desktop that has all my photos on it for the last 8 years.

[Advertisements]

hi

Please download DDS and save it to your desktop.

• Disable any script blocking protection
• Double click dds.pif to run the tool.
• When done, two DDS.txts will open.
• Save both reports to your desktop.

---------------------------------------------------

Please include the contents of the following in your next reply:

DDS.txt
Attach.txt.

Edited by Rorschach112, 18 January 2010 - 07:28 PM.

[Rorschach112]

hi

Please download DDS and save it to your desktop.

• Disable any script blocking protection
• Double click dds.pif to run the tool.
• When done, two DDS.txts will open.
• Save both reports to your desktop.

---------------------------------------------------

Please include the contents of the following in your next reply:

DDS.txt
Attach.txt.

Edited by Rorschach112, 18 January 2010 - 07:28 PM.

[HatingMyPCRightNow]

Thank you for your assistance.

I'm at work right now but I will post the reports from that DDS when I get home tonight.

After I posted, I did the Malware/spyware cleaning guide (i didn't see it before I posted). Everything went well and my PC seemed back to normal until I Googled something and I was sent to websites I had never seen before. I am posting my Malwarebyte log, GMER log, and OTL log file & extras logs.

Again, Thank you for your assistance.



****PC Info deleted for security purposes by HatingMyPCRightNow******

Edited by HatingMyPCRightNow, 27 January 2010 - 12:58 PM.

[HatingMyPCRightNow]

****PC Info deleted for security purposes by HatingMyPCRightNow******

Edited by HatingMyPCRightNow, 27 January 2010 - 12:56 PM.

[Rorschach112]

you are doing something to the OTL log, can you post it normally

[HatingMyPCRightNow]

Sorry. I forgot to add the custom scan part. Thanks again.

****PC Info deleted for security purposes by HatingMyPCRightNow******

Edited by HatingMyPCRightNow, 27 January 2010 - 12:58 PM.

[Rorschach112]

hi

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :OTL
  [2006/08/22 11:26:00 | 00,015,429 | R--- | C] ( ) -- C:\WINDOWS\System32\drivers\639599.sys
  [2010/01/19 04:32:46 | 00,000,000 | ---- | M] () -- C:\WINDOWS\System32\18467.exe
  [2010/01/19 03:52:32 | 00,000,000 | ---- | M] () -- C:\WINDOWS\System32\6334.exe
  [2010/01/19 02:54:08 | 00,000,000 | ---- | M] () -- C:\WINDOWS\System32\11478.exe
  [2010/01/19 02:34:07 | 00,000,000 | ---- | M] () -- C:\WINDOWS\System32\15724.exe
  [2010/01/19 02:14:07 | 00,000,000 | ---- | M] () -- C:\WINDOWS\System32\19169.exe
  [2010/01/19 01:54:06 | 00,000,000 | ---- | M] () -- C:\WINDOWS\System32\26500.exe
  [2010/01/16 05:10:47 | 00,000,001 | ---- | M] () -- C:\s
  
  :Files
  C:\WINDOWS\system32\drivers\atapi.sys|C:\WINDOWS\ServicePackFiles\i386\atapi.sys /replace
  
  :Services
  
  :Reg
  
  
  
  :Commands
  [purity]
  [resethosts]
  [emptytemp]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done

Download ComboFix here :

Link 1
Link 2


* IMPORTANT !!! Save ComboFix.exe to your Desktop

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you don't know how to disable them then just continue on.
  
  
• Double click on ComboFix.exe & follow the prompts.
  
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  
  
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:




Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt log in your next reply.

[HatingMyPCRightNow]

Thanks again.

****PC Info deleted for security purposes by HatingMyPCRightNow******

Edited by HatingMyPCRightNow, 27 January 2010 - 12:59 PM.

[Rorschach112]

hi

Download TFC to your desktop

• Open the file and close any other windows.
• It will close all programs itself when run, make sure to let it run uninterrupted.
• Click the Start button to begin the process. The program should not take long to finish its job
• Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean

Please download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.






Go to Kaspersky website and perform an online antivirus scan.

• Read through the requirements and privacy statement and click on Accept button.
• It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
• When the downloads have finished, click on Settings.
• Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
  • Spyware, Adware, Dialers, and other potentially dangerous programs
    Archives
    Mail databases
• Click on My Computer under Scan.
• Once the scan is complete, it will display the results. Click on View Scan Report.
• You will see a list of infected items there. Click on Save Report As....
• Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

[HatingMyPCRightNow]

The google and yahoo search engine redirecting has stopped. Thank you so much! Here are the logs you requested. Have a great night.



Malwarebytes' Anti-Malware 1.44

****PC Info deleted for security purposes by HatingMyPCRightNow******

Edited by HatingMyPCRightNow, 27 January 2010 - 12:59 PM.

[Rorschach112]

hi

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :OTL
  
  :Services
  
  :Reg
  
  :Files
  C:\Program Files\BearShare\Installer\BSInstall5.2.5.1.exe
  
  :Commands
  [purity]
  [resethosts]
  [emptytemp]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

[HatingMyPCRightNow]

Thanks for your rapid replies

****PC Info deleted for security purposes by HatingMyPCRightNow******

Edited by HatingMyPCRightNow, 27 January 2010 - 01:00 PM.

[Rorschach112]

Your logs are clean


Follow these steps to uninstall Combofix and tools used in the removal of malware

Uninstall ComboFix

Remove Combofix now that we're done with it.

• Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
• Now type in Combofix /Uninstall in the runbox and click OK. (Notice the space between the "x" and "/")
  
• Please follow the prompts to uninstall Combofix.
• You will then recieve a message saying Combofix was uninstalled successfully once it's done uninstalling itself.

• Download OTC to your desktop and run it
• Click Yes to beginning the Cleanup process and remove these components, including this application.
• You will be asked to reboot the machine to finish the Cleanup process. Choose Yes.

Below I have included a number of recommendations for how to protect your computer against malware infections.

• Keep Windows updated by regularly checking their website at :
  http://windowsupdate.microsoft.com/
  This will ensure your computer has always the latest security updates available installed on your computer.
  
  
• SpywareBlaster protects against bad ActiveX, it immunizes your PC against them.
  
  
• SpywareGuard offers realtime protection from spyware installation attempts. Make sure you are only running one real-time anti-spyware protection program ( eg : TeaTimer, Windows Defender ) or there will be a conflict.
  
  
• Make Internet Explorer more secure
  
  • Click Start > Run
  • Type Inetcpl.cpl & click OK
  • Click on the Security tab
  • Click Reset all zones to default level
  • Make sure the Internet Zone is selected & Click Custom level
  • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
  • Next Click OK, then Apply button and then OK to exit the Internet Properties page.
• TFC - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.
  
  
• MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.
  
  
• Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more
  secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in pop up
  blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from
  Here
  
  
  If you choose to use Firefox, I highly recommend these add-ons to keep your PC even more secure.
  
  • NoScript - for blocking ads and other potential website attacks
  • McAfee SiteAdvisor - this tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling
  
  
• Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
  
  
• ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.
  
  
• FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated. Its important to keep programs up to date so that malware doesn't exploit any old security flaws.
  
  
• Recovery Console - Recent trends appear to indicate that future infections will include attacks to the boot sector of the computer. The installation of the Recovery Console in the computer will be our only defense against this threat. For more information and steps to install the Recovery Console see This Article. Should you need assistance in installing the Recovery Console, please do not hesitate to ask.
  
  
• Please read my guide on how to prevent malware and about safe computing here

Thank you for your patience, and performing all of the procedures requested.

[HatingMyPCRightNow]

Thank you so much. I will protect my PC with your recommendation as soon as I get home tonight. I edited my posts with ****PC Info deleted for security purposes by HatingMyPCRightNow****** where my system info was so my personal info (i.e. my name) was removed. I hope you don't mind. Again, Thank you for everything. Have a wonderful 2010.

[Rorschach112]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.