My comments are in reference to the above link that deals with my personal computer.
I was asked what my objective was and I responded that it is to fix my computer WITHOUT having to re-install the programs. The person assisting said to do a repair. I read many, many pages under the repair instructions and found where they say that doing a repair will cause one to have to re-install one's programs. I don't understand why he/she would suggest such a thing since this is absolutely opposite my objectives. What if I had trusted the person and blindly followed their instructions? I find that the helpers are not always reading what is written and respond generically instead of specifically which is not always helpful.
I would like someone with more experience to assist me. I read the different posts and see some helpers doing above and beyond and some should not be assisting. I would like to see a place to post - where you can request a different helper when the current person is not working in one's best interest.