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Blue Screen STOP: 0x00000019


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#1
OCman

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I'm getting the following stop code error about every 20 minutes.

Recently installed iTunes, Mozy online backup, Western Digital external drive with Smartware

Recently un-installed WD external drive and Smartware.

STOP: 0x00000019 (0x00000020, 0xE9DA8370, 0xE9DA8390, 0x0C04040D1)

Any suggestions?

thanks!

Edited by OCman, 18 January 2010 - 03:43 PM.

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#2
rshaffer61

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When you access the internet is this when the error is happening?
If so take a look HERE
as Microsoft has a hotfix for it.
Let us know if it works for you.
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#3
OCman

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Ran the hotfix but got this message:

Setup has detected that the version of the system installed does not match the version number of any of the updates that are packaged in this hotfix.
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#4
rshaffer61

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OK let's try this a different way.
  • Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
  • Double-click VEW.exe
  • Under 'Select log to query', select (as appropriate):
    • Application
    • System
  • Under 'Select type to list', select (as appropriate):
    • Error
    • Information
    • Warning
Then use the 'Date of events' or 'Number of events' as follows:

Either:
  • Click the radio button for 'Number of events'
    Type 3 in the 1 to 20 box (or any number from 1 to 20)
    Then click the Run button.
    Notepad will open with the output log.

  • Click the radio button for 'Date of events'
    In the From: boxes type today's date (presuming the crash happened today) 13 07 2009
    In the To: boxes type today's date (presuming the crash happened today) 13 07 2009
    Then click the Run button.
    Notepad will open with the output log.
Please post the Output log in your next reply
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#5
OCman

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Vino's Event Viewer v01c run on Windows XP in English
Report run at 18/01/2010 2:20:31 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 18/01/2010 1:50:03 PM
Type: error Category: 0
Event: 51 Source: Symantec AntiVirus
Security Risk Found!Tracking Cookie in File: Unavailable by: Manual scan. Action: Quarantine failed : Leave Alone failed. Action Description: The file was deleted successfully.

Log: 'Application' Date/Time: 17/01/2010 2:31:36 PM
Type: error Category: 0
Event: 1000 Source: Application Error
Faulting application iexplore.exe, version 6.0.2900.5512, faulting module , version 0.0.0.0, fault address 0x00000000.

Log: 'Application' Date/Time: 30/12/2009 1:12:49 PM
Type: error Category: 0
Event: 1001 Source: Application Hang
Fault bucket 41727274.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - information Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 18/01/2010 1:57:19 PM
Type: information Category: 0
Event: 21 Source: Symantec AntiVirus
Scan Canceled: Risks: 1 Scanned: 39236 Files/Folders/Drives Omitted: 8741

Log: 'Application' Date/Time: 18/01/2010 1:50:03 PM
Type: information Category: 0
Event: 3 Source: Symantec AntiVirus
in File: Cookie:jerry@ad.yieldmanager.com/ by: Manual scan. Action: Quarantine failed : Leave Alone failed. Action Description: The file was deleted successfully. in File: Cookie:jerry@m.webtrends.com/ by: Manual scan. Action: Quarantine failed : Leave Alone failed. Action Description: The file was deleted successfully. in File: Cookie:jerry@intellitxt.com/ by: Manual scan. Action: Quarantine failed : Leave Alone failed. Action Description: The file was deleted successfully. in File: Cookie:jerry@quantserve.com/ by: Manual scan. Action: Quarantine failed : Leave Alone failed. Action Description: The file was deleted successfully. in File: Unused Cookies by: Manual scan. Action: Quarantine failed : Leave Alone failed. Action Description: The file was deleted successfully.

Log: 'Application' Date/Time: 18/01/2010 1:47:58 PM
Type: information Category: 0
Event: 3 Source: Symantec AntiVirus
Scan started on all drives and all extensions.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 18/01/2010 1:55:25 PM
Type: warning Category: 0
Event: 6 Source: Symantec AntiVirus
Could not scan 4 files inside c:\BACKUP 12-24-09\DIGITAL CAMERA - 10-17-04\Socal-Soccer\socal-soccer[1].com-20030527_213313.tar due to extraction errors encountered by the Decomposer Engines.Application has encountered an error.
For more information, please go to: http://www.symantec....ld=symantec_ent


Log: 'Application' Date/Time: 18/01/2010 1:50:07 PM
Type: warning Category: 0
Event: 6 Source: Symantec AntiVirus
Could not scan 8737 files inside c:\Backup\Full Backup 01-13-2010.bac due to extraction errors encountered by the Decomposer Engines.Application has encountered an error.
For more information, please go to: http://www.symantec....ld=symantec_ent


Log: 'Application' Date/Time: 18/01/2010 12:29:51 PM
Type: warning Category: 0
Event: 1015 Source: MsiInstaller
Failed to connect to server. Error: 0x8007043C

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 18/01/2010 1:41:47 PM
Type: error Category: 0
Event: 25 Source: VolSnap
The shadow copy of volume C: was aborted because the diff area file could not grow in time. Consider reducing the IO load on this system to avoid this problem in the future.

Log: 'System' Date/Time: 18/01/2010 1:35:20 PM
Type: error Category: 0
Event: 12 Source: VolSnap
The shadow copy of volume C: became low on diff area space before it was properly installed.

Log: 'System' Date/Time: 18/01/2010 12:51:07 PM
Type: error Category: 102
Event: 1003 Source: System Error
Error code 00000019, parameter1 00000020, parameter2 e9bdba68, parameter3 e9bdba88, parameter4 0c040401.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - information Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 18/01/2010 1:59:48 PM
Type: information Category: 0
Event: 7036 Source: Service Control Manager
The MS Software Shadow Copy Provider service entered the stopped state.

Log: 'System' Date/Time: 18/01/2010 1:56:48 PM
Type: information Category: 0
Event: 7036 Source: Service Control Manager
The Volume Shadow Copy service entered the stopped state.

Log: 'System' Date/Time: 18/01/2010 1:47:56 PM
Type: information Category: 0
Event: 7036 Source: Service Control Manager
The LiveUpdate service entered the stopped state.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - warning Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 08/01/2010 12:24:38 PM
Type: warning Category: 2
Event: 57 Source: Ftdisk
The system failed to flush data to the transaction log. Corruption may occur.

Log: 'System' Date/Time: 08/01/2010 12:24:38 PM
Type: warning Category: 2
Event: 57 Source: Ftdisk
The system failed to flush data to the transaction log. Corruption may occur.

Log: 'System' Date/Time: 05/01/2010 10:13:11 AM
Type: warning Category: 0
Event: 4 Source: b57w2k
Broadcom NetXtreme 57xx Gigabit Controller: The network link is down. Check to make sure the network cable is properly connected.
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#6
rshaffer61

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You have Symantec like Norton AV, Firewall or anything like that?
It seems to be at least part of your problem.
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#7
OCman

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Yes, I have Symantec, but no firewall, except for the one that comes with XP.
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#8
OCman

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I was running Norton AV, then stopped it because I had to reboot the system.
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#9
rshaffer61

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OK then we need to test what I believe is the problem.
Lets see what you have in your startup

Please click on
Start and then to Run
Type in msconfig and press Enter
Now click on Startups
Then uncheck everything that has to do with Nortons and\or symantec and restart.
If system boots correctly and is running smoothly and faster then we have a startup problem

Post back with the results
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#10
OCman

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When I rebooted, I got this error saying MS had a serious error:

error_report.JPG
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#11
OCman

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When the stop error happens, I hear a sound like the system is checking the floppy drive then I get the BSOD.
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#12
rshaffer61

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BSOD comes up and then you can boot into windows?
If not try booting into Safe Mode and changing the MSConfig back to what it was before.
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#13
OCman

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I can bootup then when working in windows I get the BSOD, but I haven't got it in the last hour.
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#14
rshaffer61

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OK let me know if the problem happens again. I'm hoping the issue is what I seen.
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#15
OCman

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Will do, thanks for your help!
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