Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works

Problems with getting mail in Outlook

  • Please log in to reply




  • Member
  • PipPip
  • 14 posts
I have set up my daughter's laptop exactly like my own, using Outlook for e-mail, and Kaspersky Internet Security. With Kaspersky there is a Preview Message screen which allows you to check the subject of e-mails before receiving them. When I click on "Send/Receive" on my daughter's laptop it is now showing one screen with 5 or 6 new messages, but a second screen shows that there are 155 messages on the server. I have tried deleting these messages but am unable to do so, and shortly after clicking on the screen to allow the dowload, Outlook will close down saying "Outlook has encountered a problem and needs to close. etc etc", and none of the messages end up in Outlook for us to read.

We are currently using PlusNet, and I have logged into the web-mail for her account and there were only 4 messages there.

Can someone please suggest how I may correct this situation so that she can starting using Outlook again please.

Many thanks

  • 0


Robin Hood

Robin Hood


  • Banned
  • PipPipPip
  • 268 posts
Howdy dorsettaffy. :)

What version of Microsoft Outlook are you using and what system are you running?

Also, when Outlook crashes, does it give an error message at all (apart from the one you mentioned)?

I'll do my best to help you solve this problem. :)
  • 0

Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP