I have set up my daughter's laptop exactly like my own, using Outlook for e-mail, and Kaspersky Internet Security. With Kaspersky there is a Preview Message screen which allows you to check the subject of e-mails before receiving them. When I click on "Send/Receive" on my daughter's laptop it is now showing one screen with 5 or 6 new messages, but a second screen shows that there are 155 messages on the server. I have tried deleting these messages but am unable to do so, and shortly after clicking on the screen to allow the dowload, Outlook will close down saying "Outlook has encountered a problem and needs to close. etc etc", and none of the messages end up in Outlook for us to read.
We are currently using PlusNet, and I have logged into the web-mail for her account and there were only 4 messages there.
Can someone please suggest how I may correct this situation so that she can starting using Outlook again please.