Laptop or desktop
Brand name or custom built system
If brand name what is the make and odel
What was the original reason for needing to reinstall windows
What was used to reinstall windows Genuine Microsoft Installation Disk, Burn copy, Downloaded version,
If Original is it a dull version or upgrade
Is it retail or a Recovery disk
What error messages if any are you getting exactly when trying to log on to the internet
What error message are you getting trying to load games?
Did you load all your drivers?
Do you have a drivers disk for your motherboard?
Please reply back with the above information
. Please Go to
1: STARTand the click on RUN
2: Type in devmgmt.msc
3: Click Enter
To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop
If you have a thumb drive, flashdrive, or cdrw that you can sue to transfer the info then use it to transfer the image to this system you are typing from and then Attach the image to your next reply. if not then just reply with the information and forget the image.