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Vista Computer Random Shutdown


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#1
puters r a pain

puters r a pain

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Hello, I have a 1 year old Vista Gateway computer. It has 8g RAM, Nvidia 9600, and a quad processor. Starting 1 week ago, my PC keeps shutting down within 10 minutes. I ran the PC in safemode and it still shutdown within 4 minutes. I went to Startup and Recovery-Settings-Automatically Restart and made sure that it was not checked. So that is not the problem. The CPU temps are between 39 and 41 Celsius. I ran chkdsk and the only error was "The Volume Bitmap is incorrect, Windows found problems with the file system". I am not sure if that is important or not. Thanks
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#2
puters r a pain

puters r a pain

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In addition, I looked at the event viewer and I am seeing events 7036 and 10029 every 15 seconds or so. I thought that was weird. It doesn't look like a serious problem though.
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#3
rshaffer61

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Hello puter s a pain.... Welcome to GeeksToGo,,


Since it is shutting down then we need to look at hardware first. please do the following and let me know what the results are for each.



Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

Thanks to Broni for the instructions



When done with that then proceed tot he next test.


If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

.
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