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lexmark printer problem


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#1
phillpower2

phillpower2

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Hi to everyone @ gtg

I have a lexmark p4350 3 in 1 printer that is showing error code 1102 & i was rather hoping that someone
somewhere can tell me if there is a way of clearing it.
I started refilling my own cartridges as i was going through a lot of new lexmarks own due to college work & suddenly this code appeared along with the message unsupported cartridge, so i bought a new lexmark cartridge fits it & the error code & message are still present.
Ive tried uninstalling & reinstalling the printer, checked the user manual & lexmark website but no luck.
Any suggestions would be greatly appreciated.
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#2
rshaffer61

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Straight form Lexmark HERE
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#3
phillpower2

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Thanks rshaffer61 for a fast reply & your info.
I did find & try your suggestion previously &
it was showing it to be the colour cartridge as
the culprit, even after replacing it with the
correct lexmark 33 cartridge.
The printer will print in black from the sd card
& scan & print a document in black only as it says
the colour cartridge is unsupported.
Im at work until late today so i will retry the
recommended fix again on saturday morning & post
back, as a mention i kept the receipt for the new
cartridge what are the chances of it also being
faulty? i did wipe the cartridge with a tissue to
make sure the ink was coming through & it was ok.
Thanks for your time & help
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#4
rshaffer61

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Make sure you take the protected tape off and once installed you go into the maintenance program and tell it you installed a new cartridge.
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#5
phillpower2

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Hi

I made sure the protective tape was off, hence i
established that the ink was getting through ok.
The maintainance programme message is telling me
that the colour cartridge is not supported & will
not let me go any further if i try i get a verbal
prompt to read the on screen message.
Incidentley the user manual is of no help at all.
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#6
rshaffer61

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It seems there are different color cartridges that can be used on that model.
31, 33 and 35 as found HERE. The same for the black cartridge 32 and 34.
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#7
phillpower2

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The present cartridge is a 33, i will return it
as faulty & exchange it for a 31 or 35 & post back.
Are the differant numbers related to the ink yields?
The reason i ask is because the info on the packaging
is very limited & only states compatability.
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#8
rshaffer61

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Ink yields I have never worried about because they will only show the amount of pages that can be printed under normal use for that cartridge. If you are doing pictures then the yield would actually go down especially if you are printing photo glossy prints.
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#9
phillpower2

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Hi. Problem solved! I exchanged the No 33 cartridge
for a N0 35 cartridge fitted it & the error code has
cleared. Im non the wiser though if the 33 cartridge
was faulty or not.
Thanks to rshaffer61 for the time & expertise taken
to solve this problem :)
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#10
rshaffer61

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I would say the cartridge was faulty as you have proved the printer itself is working fine. Congratulations. :) for a successful resolution for your issue.

You are very welcome. I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed me to assist you with your issue and for your patience.
Thank you for choosing GeeksToGo for help. :) :)
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