[Essexboy]

And that cleared the rest of the miscreant that was hidden before he got Avengered

So what problems do we have now ?

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Thank you so much! It seems to be acting properly now! Thanks to both you and the hammer!

If I have any other issues, I'll let you know! :-)

~Melissa

[mkb_78]

Thank you so much! It seems to be acting properly now! Thanks to both you and the hammer!

If I have any other issues, I'll let you know! :-)

~Melissa

[Essexboy]

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so..Run OTS and hit the cleanup button. It will remove all the programmes we have used plus itself. MBAM can be uninstalled via control panel add/remove along with ERUNT. But they may be useful tools to keep. For AVZ just delete the folder

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
• Click Yes to confirm.
• Click OK.

XP
Now to get you off to a good start we will clean your restore points so that all the bad stuff is gone for good. Then if you need to restore at some stage you will be clean. There are several ways to reset your restore points, but this is my method:

• Select Start > All Programs > Accessories > System tools > System Restore.
• On the dialogue box that appears select Create a Restore Point
• Click NEXT
• Enter a name e.g. Clean
• Click CREATE

You now have a clean restore point, to get rid of the bad ones:

• Select Start > All Programs > Accessories > System tools > Disk Cleanup.
• In the Drop down box that appears select your main drive e.g. C
• Click OK
• The System will do some calculation and the display a dialogue box with TABS
• Select the More Options Tab.
• At the bottom will be a system restore box with a CLEANUP button click this
• Accept the Warning and select OK again, the program will close and you are done

SPRING CLEAN

Download TFC to your desktop

• Open the file and close any other windows.
• It will close all programs itself when run, make sure to let it run uninterrupted.
• Click the Start button to begin the process. The program should not take long to finish its job
• Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean

THEN

Download and run Auslogics Disc Defragmenter

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

• SpywareBlaster to help prevent spyware from installing in the first place.
• SuperAntispyware Run weekly to keep your system clean

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?
Keep safe

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.

[Essexboy]

Hi Mellisa could you go to Control panel > Device manager and let me know of any items that have a yellow exclamation mark

[mkb_78]

Here's the screen shot...it's just an "unknown device"

Attached Files

•  Geek_Pic.bmp   261.62KB   195 downloads

[Essexboy]

OK if you can go back now to device manager and right click the Unknown device and select disable. Then reboot and let me know of the outcome

[mkb_78]

Sorry for the delay, but we're running OK now. No Hardware wizard any more!

Thanks again!

[Essexboy]

No problem - was it the disabling that killed it

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.