There are a few issues on it, but this one started after the reinstallation. The most up to date drivers for the sound max hardware is installed, but windows won't output audio. I checked the volume levels, I reinstalled the driver, deleted it, reinstalled it, updated it.
I checked the Windows Media Player sound levels too, because I've had it where if WMP had its volume at zero, the system sound was at zero too even if you raised the sound level.
I might also add that I followed the touchscreen help information to get it to work. It makes sounds recognizing touch and if you hit scrolllock 5 times and then touch the screen to move the mouse icon, it goes through the steps to place the icon at the screens center. There is still no response to touch.
The Touchscreen I'm pretty sure needs some kind of service, I'm stumped on the audio output though.
The fact is my 12 year old sister, and her foolish friends, have installed every 'cool' thing they can find on this PC. I know at one point there was more than 179 viruses on this PC. I redid factory install because of it, and once because of a problem with the configuration (people's problem with it that is).
Anyway, I ran root repeal. it doesn't say anything in red so-to-speak. atm I have MSSE on the PC, and it shows no viruses. I just took Norton off, it showed only a cookie that keeps popping up after you use an internet browser.