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Vista - WindowsWcpOtherFailure3


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#1
bardena

bardena

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My Lenovo X200 laptop is plagued by a few probably-related problems at the moment. It's just popped up a "problem reports and solutions" box with what is probably the most useful information about what's wrong that I've been able to get yet, so I'm going to start with the problems, then move on to what it's telling me.

The history of this is that I got a conficker/Kido/etc worm in July or so from an infected USB stick and removed it using the Kapersky tool. It seemed to be gone. Since I knew that the worm modifies the registry, I ran CCleaner after removing it, and I have a hunch that's where the problem started - maybe CCleaner accidentally got rid of something that was actually a necessary component of windows?.... though I did back up my registry before running it, and restored it once I started having these problems, to no avail, so it may be something else.

Since this whole escapade, my computer:
1) fails to install most (but not all) updates. the ones that succeed are pretty much only definition updates for windows defender. it doesn't work to install them manually, and i did try to install the update that lets you install updates, but it said that it was already at the most recent version.
2) periodically goes into blue screen of death (IRQ not less or equal) when shutting down. it counts down for a while, then reboots itself. after this, i can shut down from the login screen with no problem.

I'm copying below the problem reports and solutions information, and attaching a zip with some of the files that it identifies. The other three are each bigger than 500MB zipped, so hopefully they're not necessary!

Thanks in advance for your help in figuring this out!

Product
Windows Modules Installer

Problem
WindowsWcpOtherFailure3

Date
26/01/2010 14:15

Status
Not Reported

Problem signature
Problem Event Name: WindowsWcpOtherFailure3
OsVersion: 6.0.6002
File: base\wcp\sil\merged\ntu\ntsystem.cpp
Function: Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysOpenKey
Line: 3247
Status: c0000034
StackHash: 0xf1d5c55c
OS Version: 6.0.6001.2.1.0.256.6
Locale ID: 2057

Files that help describe the problem
pending.xml.bad
poqexec.log
Cbs.log
Cbs.persist.log
SCM.EVM
FilterList.log
memory.hdmp
minidump.mdmp
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#2
bardena

bardena

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Sorry, two more things I forgot to mention. I've tried installing updates including the updater update and service packs using selective startup/clean boot and it makes no difference.

Also, I just ran blue screen viewer to look at the mini dumps and it looks like the problem driver is hal.dll. Does that mean that this file is corrupted and I should try to reinstall/replace it? If so, where would it be available?

Thanks!

==================================================
Dump File : Mini012210-01.dmp
Crash Time : 22/01/2010 19:20:33
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000001
Parameter 4 : 0x82683cfb
Caused By Driver : hal.dll
Caused By Address : hal.dll+cf9e
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.22150 (vistasp1_ldr.080403-1515)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\Mini012210-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini011510-01.dmp
Crash Time : 15/01/2010 22:14:41
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000001
Parameter 4 : 0x8246ccfb
Caused By Driver : hal.dll
Caused By Address : hal.dll+cf9e
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.22150 (vistasp1_ldr.080403-1515)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\Mini011510-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini123109-02.dmp
Crash Time : 31/12/2009 15:35:06
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000001
Parameter 4 : 0x8246fcfb
Caused By Driver : hal.dll
Caused By Address : hal.dll+cf9e
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.22150 (vistasp1_ldr.080403-1515)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\Mini123109-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini123109-01.dmp
Crash Time : 31/12/2009 00:23:07
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000001
Parameter 4 : 0x82472cfb
Caused By Driver : hal.dll
Caused By Address : hal.dll+cf9e
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.22150 (vistasp1_ldr.080403-1515)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\Mini123109-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini111509-01.dmp
Crash Time : 15/11/2009 19:09:59
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000001
Parameter 4 : 0x82482cfb
Caused By Driver : hal.dll
Caused By Address : hal.dll+cf9e
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.22150 (vistasp1_ldr.080403-1515)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\Mini111509-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini111409-01.dmp
Crash Time : 14/11/2009 11:14:51
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000001
Parameter 4 : 0x8244ecfb
Caused By Driver : hal.dll
Caused By Address : hal.dll+cf9e
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.22150 (vistasp1_ldr.080403-1515)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\Mini111409-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================

==================================================
Dump File : Mini110509-01.dmp
Crash Time : 05/11/2009 23:27:58
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000001
Parameter 4 : 0x82473cfb
Caused By Driver : hal.dll
Caused By Address : hal.dll+cf9e
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.22150 (vistasp1_ldr.080403-1515)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\minidump\Mini110509-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6001
==================================================
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#3
bardena

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Any ideas on this? If I try to replace hal.dll, might that fix it? Do I need to find a version that's specific to my service pack?

Thanks!
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