[scandles406]

I don't know if I'm posting in the right forum??

I need HELP...It started with google anytime I tried to go it would say it timed out. But I could still go to gmail.com .. now I can't go there or bing or even if I try and search something in yahoo. ?? I can go to yahoo.mail or just yahoo but if I use the search engine it won't work?

I use Firefox and so I tried to go with internet explorer and it did the same but instead of saying timed out it said the link was broken.

I NEED to google?? Please help..I know my way around a computer enough to get around not really tech savvy I guess??

Oh I can go to ask.com which I found this solution going through: about:config in my browser ..I did all that and nothing changed.

Sooo looking forward to hearing a response!!

Thanks in advance!

Shannon

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Can you get to and download OTL or MBAM?

http://www.geekstogo...uide-t2852.html

Ron

[RKinner]

Can you get to and download OTL or MBAM?

http://www.geekstogo...uide-t2852.html

Ron

[scandles406]

Ron,

Thanks for the advice. I do have that exact Malware on my computer and after running full scans, there is nothing to remove..i.e. no issues found.

The problems seem to be only with "search" components of various websites.. google, yahoo and bing. I can access other sites through Firefox and sometimes search there...for example ask.com... I'm really hoping to avoid bringing this into geek squad or something similar...

I really appreciate the help with this...anything else I can do??

Thanks again...

Shannon

[RKinner]

Can you run OTL?

http://www.geekstogo...uide-t2852.html

IF not at least tell me what version of windows you have.

Ron

[scandles406]

I run WindowsXP and I don't understand what that link is to? I don't know what OTL or that other thing was either. I have ran Malarebytes and it doesn't find anything?

I'm so frustrated thank you for trying to help me!


Shannon

[RKinner]

The link is to our instructions. You should be able to just click on it then Step 5 of the instructions explains how to run the OTL program and get a log which we need to see in order to help you. Just copy the log and paste it into a reply.

Ron

[scandles406]

Ok....I went to step five..downloaded OTL? Tryed to open it. It popped open a window that said:

"Windows coannot access the specified device, path, or file. You may not have the approprae permissions to access the item'

(Yes, I wrote with pen and paper word for word what it said.)

So I closed that and a window popped up that said

"Launch application"

and "choose application"

and "file"??

when I hit ok when it's on file nothing happens.

Confussed even more Now?? Boutsta cray soon! Never knew how much I NEED to google!!

Shannon

[RKinner]

Is this Vista or Win 7? Try right click on OTL and Run As Administrator.

Check your hosts file:

start, Run, notepad, OK

Then File Open and find the file c:\windows\system32\drivers\etc\hosts.

The only line you really need is
127.0.0.1 localhost


Delete all the rest and File Save. Exit

Ron