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Virus? What to do first?


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#1
PommesBleu

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Hi there,

I recently was coming to the end of my subscriptions with Norton and Spysweeper. When I purchased my laptop last year the computer guy reccomended both and all was fine until renewal reminders!

Anyhow, now my pc will not perform full scans and freezes up on me, I have to shut down by pushing the button.

I got rid of Norton and Spysweeper and purchased Uniblue Registry booster and the Shield deluxe 2010 for anti virus but still no success. I run the antivirus and even this new one freezes.

It freezes here, <System>=>HKEY_Local_Machines\SOFTWA...2\=>C:\WINDOWS\SYSTEM32\SAFRCDLG.DLL

Do I need to get rid of everything on my pc? I am writing a book and am afraid of losing important data.......

Not sure where to start, please help.

Thx
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#2
PommesBleu

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OK, excuse my ignorance! I am reading through the steps provided and have done the TFC part, will respond once all steps have been completed.

THX
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#3
dm27

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Hi PommesBleu,

I guess you found the Malware and Spyware Cleaning Guide then?

Sincerely,

dm
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#4
PommesBleu

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Hi PommesBleu,

I guess you found the Malware and Spyware Cleaning Guide then?

Sincerely,

dm


Hi! Yes I did! but..... I can only get as far as the Malwarbyted Anti Malware,

the scan freezes at C:\WINDOWS/system32/oephRes.dll???


What should I do?

Thx
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#5
Rorschach112

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do the other steps

this is not the area for malware issues so will close this thread

You need to make a topic in the Virus Removal forum
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